As an Application Delivery Manager (ADM) within our Applications Management team, you’ll be the single point of accountability for end-to-end Application Services delivery across a diverse and complex application landscape. You’ll coordinate senior application management resources and drive service quality, operational stability, and continuous improvement outcomes across engagements.
Responsibilities
Service Delivery Leadership
Own delivery of application services across the engagement landscape
Ensure SLA compliance across incident, request, and change management
Lead service performance, reporting, and governance cadence
Coordination & Oversight
Coordinate workload across application groups and resolve cross-functional dependencies
Drive major incident (P1/P2) coordination ensuring rapid restoration
Oversee prioritisation and alignment with business‑critical applications
Stakeholder & SIAM Interface
Act as the primary interface to stakeholders and service owners
Coordinate with Cloud, Network, EUC, and vendors to ensure seamless service
Support SIAM governance and cross‑service‑line outcomes
Change, Release & Lifecycle Governance
Oversee execution of minor changes, patching, and upgrades
Ensure lifecycle planning (patching, upgrades, vendor alignment) is delivered
Govern risk, compliance, and audit requirements
Continuous Improvement
Drive proactive improvements (automation, performance tuning, defect reduction)
Leverage AI/automation (e.g., triage, pattern detection) to improve efficiency
Lead problem management and root cause initiatives
Qualifications
Required experience:
10+ years in application service delivery or managed services
Solid ITIL-based service management expertise
Experience managing multi‑vendor/cloud enterprise settings
Proven leadership of distributed/global teams
Excellent stakeholder engagement and commercial awareness
Nice to have:
Experience in project management (Agile, Prince2, PMP)
Familiarity with automation frameworks and service delivery innovation
ITIL V4 certification
Business operations or managed services experience
Construction industry/applications preferred
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📌 Application Delivery Manager Syd City Of Sydney
🏢 Datacom
📍 City of Sydney
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