Office Administrator / Client Services Coordinator (Permanent, ***** hours PW)
Wealthcrest Accountants is a growing accounting and advisory firm based in Bella Vista, Norwest Sydney.
We provide accounting, taxation and advisory services to SMEs, investors and individuals across Australia.
We are seeking a proactive, switched-on and well-organisedOffice Administrator / Client Services Coordinatorto join our team on a permanent part-time basis, working approximately***** hours per week, with the potential to move into a full-time role in the future.
This is a key client-facing position that would suit someone with strong communication and people skills who enjoys variety, takes ownership of their work and is comfortable managing multiple priorities in a professional services environment.
The successful candidate will work closely with the director, local accounting team and offshore team, while acting as an important point of contact for clients.
Key Responsibilities
Answering and managing incoming phone calls and emails in a professional manner
Responding to client enquiries regarding their accounting and tax matters (status updates, basic explanations, follow-ups)
Liaising with the ATO, including handling ATO phone calls and correspondence on behalf of clients
Acting as a communication link between clients, the director, and the accounting team (including offshore staff)
Managing the director's calendar, scheduling meetings, and booking appointments
Assisting with client onboarding, new entity setups, and engagement documentation
Using practice management, workflow and billing systems such as Xero Practice Manager and Ignition
Following up clients for outstanding information, documents and approvals
Maintaining accurate client records,



internal documentation and workflow notes
Supporting small internal projects, including software implementation, vendor liaison and process improvements
About You
Proactive, switched on and able to take ownership of tasks
A confident communicator with strong people skills and a professional phone manner
Highly organised with strong attention to detail
Comfortable managing multiple tasks, deadlines and competing priorities
Reliable, adaptable and willing to learn
Confident using office systems and open to learning new software and technology
Able to follow matters through to completion without requiring constant supervision
Comfortable working with clients and team members from different backgrounds
Skills & Experience
Previous experience in office administration, client services or a similar coordination role
Experience in an accounting, financial services or other professional services firm will be highly regarded
Experience dealing with the ATO is an advantage
An accounting, business or commerce background is desirable but not essential
Valuable working knowledge of Microsoft Office and general business software
Experience with Xero Practice Manager, Ignition or similar systems is advantageous but not essential
Full Australian working rights
What We Offer
Permanent part-time role of approximately ***** hours per week
Modern Bella Vista office with free onsite parking
A varied role with autonomy and responsibility
Support and training in accounting-practice systems and technology
A friendly, supportive and growing professional environment
Long-term career opportunity with potential to grow into an office management or practice management role
Potential to move into full-time employment in the future
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📌 Office Administrator / Client Services Coordinator (Permanent, 30-32 Hours Pw) (New South Wales)
🏢 Wealthcrest Accountants & Business Advisors
📍 New South Wales