Department of Employment and Workplace Relations (DEWR) – Sydney NSW
Reporting to the Assistant Director, the APS6 Team Leader will lead a frontline team delivering in a high-volume, fast-paced operational environment.
You will be responsible for setting explicit expectations, managing performance and supporting staff to deliver consistent, high-quality outcomes for customers.
You will also play a key role in maintaining a positive, accountable team culture while ensuring compliance with policy and legislative requirements.
This role supports staff operating in fast-paced and at times psychosocially demanding environments, and contributes to building capability, confidence and resilience across frontline teams.
It requires strong organisational skills, sound judgement, and the ability to respond to competing priorities.
Reporting to the Assistant Director, the APS6 Team Leader will lead a frontline team delivering in a high-volume, fast-paced operational environment.
You will be responsible for setting clear expectations, managing performance and supporting staff to deliver consistent, high-quality outcomes for customers.
You will also play a key role in maintaining a positive, accountable team culture while ensuring compliance with policy and legislative requirements.
This role supports staff operating in fast-paced and at times psychosocially demanding environments, and contributes to building capability, confidence and resilience across frontline teams.
It requires strong organisational skills, sound judgement, and the ability to respond to competing priorities.
The key duties of the position include:
Responsibilities of the APS6 Team Leader include:
Support the branch executive, department and government in the strategic direction of employment services programs.
Demonstrate supervisory capability with the ability to line manage staff, set clear performance expectations and communicate results and outcomes.
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Identify risks and strategically challenge processes to identify and implement improvements that enhance customer experience and/or operational efficiency.
Strong leadership and management skills in a dynamic and fast-paced environment with the ability to manage changing priorities, plan and meet deadlines.
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Deliver highly effective coaching and mentoring skills focused on meeting development needs and promoting continuous improvement.
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To provide constructive feedback, monitor and evaluate performance data (using available tools) at a team and individual level to identify areas of improvement and undertake any necessary performance management steps.
Develop the capability of their team overall and assist individual staff to meet their full potential and work towards career goals.
Take responsibility for own professional development by actively building capability, seeking feedback, and pursuing learning opportunities to maximise performance and support career aspirations.
Promote a focus on positive workplace culture and accountability, including ensuring policy and legislation is followed.
Conduct supportive conversations with staff to promote wellbeing.
Demonstrate strong written and oral communication skills and a proven ability to work effectively with stakeholders and delivery of change management.
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Respond to complex and sensitive requests (either verbally or in writing) within agreed timeframes.
A commitment to leading staff in a scheduled environment, demonstrating reliability, punctuality, and adherence to standard operating hours (including start and end of day leadership coverage).
Eligibility
Please note,



under section 22(8) of the Public Service Act ****, employees must be Australian citizens to be employed in the APS unless the Agency delegate has agreed, in writing.
This is a designated security assessed position.
The successful candidate will have the ability to obtain and maintain a Baseline security clearance.
This selection process may be used to establish a merit pool.
The pool might be accessed to fill ongoing and non-ongoing vacancies for similar roles in the Department over the next 18 months.
Getting to know the Department of Employment and Workplace Relations (DEWR)
We are the department that helps job seeking Australians find safe, secure, and well-paid work while we ourselves strive to be a model employer.
We provide the framework for fair and productive relationships between employers and employees.
We also oversee skills development and training initiatives to support those entering the workforce or retraining to take advantage of emerging employment opportunities.Secure jobs are vital—driving future economic growth and providing people with the certainty.
We focus on connecting Australians who are starting, advancing or changing their career with the relevant skills, knowledge and experience to gain or regain employment.Our work directly contributes to shaping the employment landscape.
It is our unique purpose to help people realise their potential and we want you to be part of it.Underpinning our important work is our focus on culture.
We recognise that how we do things is equally important as what we achieve.
Our workplace is one where different perspective are encouraged, people feel a sense of belonging and draw on the expertise of their peers.
Our people demonstrate the APS Values, which includes being open, thoughtful, curious and candid.
We also value employee wellbeing and developing leadership through investment in capability.
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📌 Aps6 Team Leader (Contact Centre) (New South Wales)
🏢 Department of Employment and Workplace Relations (DEWR)
📍 New South Wales