GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces.
With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we're shaping a better, more sustainable future, one solution at a time.
This is a rare opportunity to step into a senior commercial leadership role with real enterprise impact.
As our North Sydney based Head of Strategic Customers, you will lead the development and delivery of the strategy and execution priorities for some of GWA's largest and most significant customers, including major national merchant and retail partners.
As our successful candidate you will set and drive the national account strategy, pricing discipline, trading terms, margin performance and the commercial framework that supports consistent growth across states and customer segments.
You'll work closely with Sales State General Managers, and the Finance, Marketing, Product and Supply Chain teams to align national strategy with local execution, drive stronger customer partnerships, and drive consistent, commercially disciplined approach across the merchant customer base.
This role will suit a highly experienced sales leader who is commercially sharp, resilient and confident operating at pace.
You'll bring a proven track record managing major national or enterprise accounts, strong commercial leadership across pricing and trading terms, and the ability to influence senior stakeholders in a complex B2B environment.
We're looking for someone who can hit the ground running, build credibility quickly, and balance strategic thinking with practical execution.
You will be analytical, customer-focused and comfortable working through ambiguity, while bringing the energy, hunger and leadership capability to lift strategic account management across the business.
What you'll bring:
Proven experience managing large-scale national, enterprise, merchant or retail accounts.
Strong commercial capability, including pricing,



trading terms, margin discipline and growth delivery.
The ability to influence and drive change across functions, states and senior leadership groups.
A sharp analytical mindset, with confidence using performance insights to drive better commercial outcomes.
Strong communication, resilience and the ability to lead through complexity with pace.
For the right person, this is a high-impact role with significant visibility, broad commercial ownership and a clear opportunity to shape how strategic customer partnerships are led nationally across GWA.
Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.
We are not accepting applications from agencies for this position.
GWA Group has a long history of innovation and dedication which goes all the way back to ****.
We are proud of our Australian and New Zealand heritage, innovative spirit, iconic market-leading brands such as Caroma, Methven, and Clark, and importantly - our inclusive culture.
At GWA, we're not just a company, we're a supportive community committed to making everyday water experiences extraordinary.
Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.
When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture.
Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.
We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed.
Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.
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📌 Head Of Strategic Customers (Sydney)
🏢 GWA Group
📍 Sydney