Customer Service Officer (6-Month Fixed-Term Full Time Contract)
We're excited to be expanding our Customer Service team following a number of internal promotions, creating a fantastic opportunity for a motivatedCustomer Service Officerto join our business.
Position Available:
1 x 6-Month Fixed-Term Full-Time Customer Service Officer
We're seeking a highly organised, resilient, and customer-focused professional who thrives in a fast-paced environment and enjoys variety in their day-to-day work.
This is a dynamic role supporting both customers and Sales Consultants through a combination of phone-based customer support, administration, order management, and problem-solving.
No two days are the same, making this an ideal opportunity for someone who takes ownership, enjoys working in a high-volume environment, and is confident managing multiple priorities.
Importantly, this isnot a traditional call centre role.
It is a hands-on position with a strong administrative focus, where initiative, attention to detail, excellent communication skills, and the ability to think on your feet are highly valued.
Based at our Head Office inYandina, this full-time position operatesMonday to Friday, 9:00am to 5:00pm.
What's on Offer?
Full-time hours with a outstanding work-life balance
Weekly pay cycle
17.5% annual leave loading
Supportive team environment with full training provided
Potential opportunity to transition into a permanent role
If you're looking for a varied and rewarding customer service role within a supportive and growing team, we'd love to hear from you.
Key Responsibilities
Be a main point of contact for customer inquiries via phone, email, online queries and ensure prompt and professional responses.
Provide administrative support to our sales team by preparing quotes, processing orders, and assisting with management of customers.




Assisting the sales team with lead generation activities, including scheduling of appointments and following up on inquiries.
Contribute to the continuous improvement of customer service process and overall customer satisfaction.
Conducting after delivery customer satisfaction surveys and associated reporting.
Customer warranty support.
Management of customer issues with positive resolutions that meet the customer needs.
About you
Background in retail, real estate, insurance, hospitality, call centre or other fast-paced customer service environments preferred but not essential
Strong customer service focus with a genuine desire to help customers and resolve issues quickly
Solution-focused mindset with the ability to think on your feet and take ownership of outcomes
Calm, resilient, and able to perform under pressure in a fast-paced environment
Excellent communication skills with a professional, customer-first approach
Strong multitasking, organisational, and time management skills
Proactive attitude with the ability to learn systems quickly and work independently
Who are we?
BFX Furniture is a proudly Australian owned company specialising in the design, manufacture and supply of education and commercial furniture solutions.
Since its establishment in ****, BFX has grown to become one of the leading suppliers of furniture in Australia.
With a commitment to customer service backed by years of industry experience and a team dedicated to research and development, BFX Furniture doesn't just deliver furniture, we deliver innovation and superior design.
Our success is a direct consequence of the commitment we make to connecting between our physical environments and the improvement with social and learning outcomes.
We collect, use, disclose, store, secure, manage and dispose of your personal information in accordance with the Australian Privacy Principles.
#J-*****-Ljbffr

📌 Customer Service Officer (6-Month Fixed-Term Full Time Contract) (Queensland)
🏢 BFX Furniture
📍 Queensland