Customer Service Officer – Machinery & Hire Specialist
As a Customer Service Officer in our Specialised Machinery & Hire team, you'll be the first point of contact for customers requiring heavy vehicle, machinery transport and recovery solutions. You will be responsible for handling a variety of customer enquiries while delivering a high standard of professionalism and outstanding customer service.
Your day-to-day responsibilities will include but not be limited to:
Receive and coordinate enquiries relating to heavy vehicle, machinery and equipment transport and recovery
Liaise with customers, operators, workshops, construction companies, transport businesses
Coordinate specialised recovery and transport jobs with our Operations and Despatch teams
Build strong relationships with repeat commercial customers and equipment hire companies
Maintain accurate records within internal systems
Provide exceptional customer service while working in a fast-paced operational environment
About you:
To be a successful applicant for this role you must be able to demonstrate:
Experience in transport, logistics, heavy vehicle, civil construction, plant hire or earthmoving industries would be desirable
An understanding of trucks, trailers, heavy vehicles or machinery
Previous experience in scheduling, fleet coordination or customer service within a transport environment




Robust problem-solving and decision-making skills with a willingness to learn
Excellent communication skills and confidence speaking with customers from a variety of industries
Strong computer skills and the ability to manage multiple systems simultaneously
Availability to work a rotating roster including weekends
About Clayton's
Clayton's Towing Service has been a cornerstone of the industry since ****, when Bill and Mary Clayton hand crafted their very first tow truck. Fast forward 56 years, and Clayton's has transformed into one of Australia's largest towing companies, proudly operating 15 depots across Queensland, with services extending throughout the state.
With a highly dedicated team of over 175 professionals, and a lot of long term staff, we embody a legacy of expertise and commitment. We pride ourselves on our innovative approach and unwavering dedication to excellence, ensuring that we're always ready to assist you, no matter the situation. At Clayton's Towing, we're not just about towing; we're about building lasting relationships and making a positive impact in the communities we serve.
Benefits of working with Clayton's:
Above award wages
Friendly and close-knit team environment
Extensive onboarding and ongoing training
Opportunities for growth and development
Employee Assistance Program
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📌 Customer Service Officer – Machinery & Hire Specialist (Queensland)
🏢 Clayton's Towing Service
📍 Queensland