Hotel Duty Manager - Brisbane Airport Hotels Group
Brisbane Airport Hotels Group – Brisbane QLD
The Brisbane Airport Hotels Group is seeking a motivated and experienced Full‐Time Duty Manager (Front Office) to join our dynamic Front Office team.
Reporting directly to the Front Office Manager, this role is responsible for overseeing the smooth day-to-day operations of the Front Office department, ensuring exceptional guest experiences and providing leadership and support to the team across all shifts.
About Us
The Brisbane Airport Hotels Group comprises the
Pullman Brisbane Airport, Novotel Brisbane Airport and ibis Brisbane Airport Hotels
, along with the
Brisbane Airport Conference Centre
.
With
532 guest rooms
, three restaurants, an Executive Lounge, In‐Room Dining services, a stunning Rooftop Event Space, and
17 versatile meeting and event venues
, our precinct is a premier destination for accommodation, meetings, conferences and events. Conveniently located within the Brisbane Airport precinct, we were the first accommodation and events destination developed in this thriving hub.
Key Responsibilities
Manage and support the daily operations of the Front Office department.
Oversee guest arrivals and departures, ensuring all check‐in and check‐out procedures are completed accurately and efficiently.
Lead by example in delivering exceptional customer service and handling guest requests with professionalism and care.
Foster positive and productive guest interactions through proactive problem‐solving and service excellence.
Confidently resolve guest concerns and complaints, ensuring satisfactory outcomes where possible.




Provide leadership, coaching, training and ongoing support to Front Office team members.
Monitor team performance and assist with on‐shift training and development.
Support other operational areas of the hotel during peak periods.
Promote and uphold health, safety and compliance standards for guests, visitors and team members.
About You
To be successful in this role, you will possess:
Previous Front Office experience at a supervisory or leadership level within a hotel environment.
Experience with
Opera Cloud
highly advantageous.
Strong customer service, communication and interpersonal skills.
Professional presentation and a commitment to delivering outstanding guest experiences.
Flexibility to work a rotating roster, including evenings, weekends and public holidays.
Current
RSA
and
Food Safety Certification
(preferred).
Current
First Aid and CPR Certification
.
The ability to remain calm, professional and solutions‐focused in a fast‐paced workplace.
A genuine passion for hospitality and developing high‐performing teams.
What We Offer
A vibrant and supportive team culture that recognises and celebrates success.
Reward and recognition programs, team events and social activities.
Generous
Accor worldwide accommodation and dining discounts
.
Subsidised onsite parking, discounted Airtrain travel and discounted meals while on duty.
A strong commitment to diversity, inclusion and creating a sense of belonging.
If you're passionate about hospitality, thrive in a leadership role and are ready to take the next step in your career, we would love to hear from you.
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📌 Hotel Duty Manager - Brisbane Airport Hotels Group
🏢 Brisbane Airport Hotels Group
📍 Brisbane