HI BOB (AU) PTY LTD is an Australian business helping modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent.
Since ****, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over **** midsize and multinational companies across the globe.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
We are now seeking for a full-time ICT Customer Support Officer to join our team in Sydney office as customer experience specialist.
We're looking for someone dynamic and proactive, with excellent communication skills and a love for solving complex technical issues.
If you're a motivated self-starter who enjoys helping customers and unravelling technical challenges, this role could be for you!
You'll dive deep to solve problems, guiding clients through technical solutions, and ensuring they get the most out of HiBob
Job RequirementsTo apply for the role, you must have the following:
At least 1 year of work experience in the field
Desire to work in a fast-paced, hyper-growth start-up working environment
Strong work ethic, integrity and desire to succeed
Adaptability to new initiatives
Job ResponsibilitiesYour responsibilities will include:
Offer technical support and solutions to software and hardware problems via email and Zoom sessions including responding to inquiries
Troubleshoot and investigate customer-reported issues including adapting existing programs to meet user' needs
Installing relevant software program and downloading updates as required to ensure effective use of applications and equipment.
Collaborate with internal teams to resolve complex cases including developing knowledge content for the Help Center, Community and internal teams
Updating computer networks and website content, including contributing to AI chatbot training and automated ticket deflection
Meet KPIs and work with global teams to reach a shared common goal
Proactively anticipate and solve customer challenges, ensuring consistent high-quality service
HiBob is a village filled with amazing people and we're especially proud of that.
It's a place where Bobbers can be themselves.
We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth,



and top performance.
Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity options alongside all of this:
Company share options plan - every employee can eventually become a shareholder
Hybrid working from day 1 Work from home allowance - to get your home office set up!
Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter 2 Social Impact days per year for volunteering
Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
Pension scheme auto-enrolment from day 1
Fun company and team social events (locally and virtually with our global teams)
We love birthdays - take the day off and receive a special gift
Catered Thursday lunches and coffee!
Dog-friendly office
Job DescriptionHI BOB (AU) PTY LTD is an Australian business helping modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent.
Since ****, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over **** midsize and multinational companies across the globe.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
We are now seeking for a full time ICT Customer Support Officer to join our team in Sydney office as customer experience specialist.
We're looking for someone dynamic and proactive, with excellent communication skills and a love for solving complex technical issues.
If you're a motivated self-starter who enjoys helping customers and unravelling technical challenges, this role could be for you!
You'll dive deep to solve problems, guiding clients through technical solutions, and ensuring they get the most out of HiBob
Job RequirementsTo apply for the role,



you must have the following:
Bachelor level qualification
At least 1 year of work experience in the field
Desire to work in a fast-paced, hyper-growth start-up working workplace
Strong work ethic, integrity and desire to succeed
Adaptability to new initiatives
Job ResponsibilitiesYour responsibilities will include:
Offer technical support and solutions to software and hardware problems via email and Zoom sessions including responding to inquiries
Troubleshoot and investigate customer-reported issues including adapting existing programs to meet user' needs
Installing relevant software program and downloading updates as required to ensure effective use of applications and equipment.
Collaborate with internal teams to resolve complex cases including developing knowledge content for the Help Center, Community and internal teams
Updating computer networks and website content, including contributing to AI chatbot training and automated ticket deflection
Meet KPIs and work with global teams to reach a shared common goal
Proactively anticipate and solve customer challenges, ensuring consistent high-quality service
Job BenefitsHiBob is a village filled with amazing people and we're especially proud of that.
It's a place where Bobbers can be themselves.
We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance.
Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity options alongside all of this:
Company share options plan - every employee can eventually become a shareholder
Hybrid working from day 1 Work from home allowance - to get your home office set up!
Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter 2 Social Impact days per year for volunteering
Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
Pension scheme auto-enrolment from day 1
Fun company and team social events (locally and virtually with our global teams)
We love birthdays - take the day off and receive a special gift
Catered Thursday lunches and coffee!
Dog-friendly office
Base salaries start from $80,000 - $90,000 per annum depending on experience
#J-*****-Ljbffr

📌 Customer Experience Specialist, Apj (New South Wales)
🏢 Hibob
📍 New South Wales