Lead IBX Customer Operations (Cable Landing Station)
Equinix – Sydney NSW
Full time
4d ago , from Illawarra Mercury Job Board
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the chance to shape their future.
Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.
Job Summary:
TheCable Landing Station LeadEngineer(COE VI)roleis responsible forensuring the reliable operation, maintenance, security, and compliance of critical telecommunications infrastructure. The Cable Landing Station (CLS) is mission-critical infrastructure supporting international and domestic communications and is recognised as infrastructure of national significance.
As the technical lead for the facility, this role provides operational oversight to ensure the continuous availability and integrity of network services. The position is accountable formaintaininguninterrupted connectivity, managing operational risks, and minimising service disruptions that couldimpactcustomers, business operations, and national communications infrastructure.
Key Responsibilities:
Network and System Support
Act as the primary operational and technical point of contactforGoogle Network Operations Centre (NOC)and subsea infrastructure stakeholders.
Coordinate incident response, maintenance activities, outages, change management, and restoration efforts affecting CLS infrastructure.
Providetimelycommunication, status updates, and escalation management during network events and critical incidents.
Ensure operational activities align with service level agreements (SLAs) and business continuity requirements.
Lead resolution of SLTE, DWDM, OTN, WSS, and ROADM network issues within the Cable Landing Station in partnership with Google NOC.
CoordinatePFErepairperdirectionprovided bythemarine authority and/orGoogleNOCin the event ofsystem failure or planned outage.




Provide 24/7 CLS support as part of a standby on-call team.
Ensure operational readiness of CLS systems: hardware replacement,sparestesting, inventory management, andequipment repair and return process.
Manage fibre optic cable installationin alignment with industrybest practices,conducttestingand troubleshootingactivitiesthrough service orders orasrequestedby NOC.
Infrastructure Safety Management
Manage and coordinate restricted space access through escort and supervision ofauthorisedvisitors.
Perform the role ofTerminal PowerSafety Officer(TPSO)during critical electrical operations and maintenance activities.
Overseethe safeexecutionof electrical switching programs and permit-to-work(PTW)processes, supported by Deputy Power Safety Officers (DPSOs)and Critical Facility Engineers.
Ensure strict compliance with electrical safety rules, isolation procedures, lock-out/tag-out requirements, and applicable WHS legislation.
Promote a strong safety culture and ensure all personnel and contractors adhere toestablishedsafety standards.
ManagePPE compliance andmaintainrecords to support safety and audit requirements.
Lead safety briefings, risk assessments, and incident investigations associated with operational activities.
Training and Competency Management
Develop andmaintaina trainingneedsanalysis (TNA) program for operational staff.
Coordinate onboarding, technical training, safety training, and refresher programs.
Ensure personnelmaintaincompetency in cable landing station operations,optical transport network systems,emergency response procedures, and electrical safety requirements.
Support workforce development, succession planning, and knowledge transfer initiatives.
Maintain training records and ensure compliance with internal and regulatory requirements.
Certification and Compliance Oversight
Manage and track employee certifications, licenses, and mandatory competency requirements.
Ensure all operational personnelmaintaincurrent qualificationsrequiredfor their roles.
Coordinatecertificationrenewals, audits, and compliance reporting.
Support compliance with telecommunications, electrical safety, critical infrastructure, and workplace health and safety regulations.




Maintain documentation and evidencerequiredfor internal and external audits.
Operational Leadership and Asset Management
Provide technical leadership for the operation and maintenance of critical cable landing station infrastructure.
Coordinate planned maintenance activities and support rapid restoration during service-impacting events.
Monitor asset performance,identifyrisks, and implement continuous improvement initiatives.
Support business continuity, disaster recovery, and infrastructure resilience programs.
MentorCustomer Operations and CriticalFaciltiesteam membersto ensure consistent operational standards and best practices.
Drivecontinuous improvement ofEquinix documentationtoensurealignment withthecustomers'procedures.
Act asa campusSME for network infrastructure, cable plant, and related processes.
Experience and Qualifications:
Bachelor's degree in Networking, Computer Science, Telecommunications, Engineering, orrelatedtechnical discipline.
5+years' experiencein network engineering, network operations or telecommunications domainssupporting large-scaleservice provider environments.
5+ years'in data centre operations,performing hardware deployment,cableinstallation, testing, and troubleshooting.
Practical knowledge of submarine cable systems, DWDM transmission technologies, network management systems, and operational support processes.
Hold a current Cable Landing Station (CLS) credentialsuch asSubComB1/B2certification.
Demonstratedproficiencyin optical and network testing methodologies, including the use of Viavi or Fluke OLTS and OTDR equipment.
Proven experience monitoring, diagnosing, and resolving network performance issues.
Experience using ticketing and incident management systems to manage faults, service requests, and operational activities.
Proven ability to work independently, manage priorities effectively, and deliver outcomes with minimal supervision.
Multi-vendor experience and/or certifications across submarine cable, optical transport, or network provider technologies, including Nokia, Ciena, Infinera, Juniper, and Arista are highly regarded.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affir...
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📌 Lead Ibx Customer Operations (Cable Landing Station) (New South Wales)
🏢 Equinix
📍 New South Wales