Concept Care Disability Solutions – Gregory Hills NSW
At Concept Care Disability Solutions, we believe every person deserves the opportunity to live a meaningful and fulfilling life. We are a growing, values-driven organisation committed to providing exceptional, person-centred support to people living with disability across Sydney.
Our team is passionate, collaborative, and dedicated to making a positive impact every day. We foster a workplace culture built on respect, accountability, innovation, and genuine care for both our participants and our employees.
The Opportunity
We are seeking a motivated, organised, and proactiveBusiness Support Officer (BSO)to join our dynamic team in Gregory Hills.
This is much more than an administrative position. As a key member of our operations team, you will play an important role in supporting service delivery, assisting leadership, coordinating projects, and ensuring the smooth day‐to‐day functioning of our organisation.
If you enjoy variety, thrive in a fast‐paced environment, and take pride in delivering high-quality work, we'd love to hear from you.
Key Responsibilities
Prepare and manage NDIS service agreements, referrals, and incident documentation
Coordinate operational projects, audits, and compliance activities
Liaise with participants, families, support coordinators, allied health professionals, and internal stakeholders
Maintain CRM systems, SharePoint, and organisational records to ensure compliance and audit readiness
Provide executive and administrative support, including diary and inbox management
Ensure timely and accurate completion of administrative tasks and reporting requirements
Identify opportunities for process improvement and contribute to operational efficiencies
Support business initiatives and projects as required
About You
You are a highly organised skilled who enjoys working collaboratively while taking ownership of your responsibilities.




To be successful in this role, you will have:
A minimum of 2 years' experiencein executive support, business administration, operations coordination, client services, or a similar role
Excellent organisational and time management skills
Strong communication and interpersonal skills
High attention to detail and accuracy
The ability to manage competing priorities in a busy environment
Confidence using Microsoft Office Suite, CRM systems, and digital platforms
Knowledge of the NDIS and disability sector
Performance Expectations
This role includes clear performance measures, including:
Appointments scheduled within 24 hours where applicable
High levels of documentation accuracy and compliance
Timely project and CRM updates
Stakeholder enquiries responded to within one business day
Continuous contribution to process improvement initiatives
What We Offer
A supportive and collaborative team environment
Meaningful work that positively impacts the lives of people with disability
Opportunities for career development and career growth
A leadership team that values initiative, innovation, and continuous improvement
The chance to be part of a growing organisation with a strong reputation for quality support
Diversity and Inclusion
Concept Care Disability Solutions is committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered to succeed.
We strongly encourage applications fromAboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and backgrounds.
We recognise the unique strengths and perspectives that a diverse workforce brings and are committed to fostering a culturally safe and inclusive environment for both employees and participants.
Please note:Applicants must have full working rights in Australia and be willing to obtain or hold a current NDIS Worker Screening Check and Working with Children Check (WWCC)
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📌 Business Support Officer (New South Wales)
🏢 Concept Care Disability Solutions
📍 New South Wales