Medicolegal Assessments Group – Sydney CBD NSW
MedicoLegal Assessments Group (MAG) is a trusted, long-standing leader in the Australian medico-legal industry. Working with a wide network of medical specialists, insurers and legal professionals, MAG provides expert administrative support and high-quality reporting services across a broad range of medico-legal matters. MAG's reputation is built on strong relationships, clinical credibility, and service excellence.
As MAG continues to evolve and grow, this is an exciting time to join the business. With a strong focus on expansion, operational excellence, and innovation, you'll have the opportunity to contribute to meaningful improvements while building your career within a supportive and growing organisation.
About the Role
We are seeking a proactive and personable Client Solutions Team Member to join our Sydney CBD office. This is a hands-on customer service and coordination role, sitting at the centre of MAG's day-to-day client experience, from answering calls and managing bookings to resolving queries from law firms, insurers and medical specialists.
You will be a reliable point of contact our clients and stakeholders trust to get things right, first time. Reporting to the Client Solutions Team Leader and the Operations Manager, you'll be supported to build your knowledge of the medico-legal industry while playing a genuine role in the MAG's continued growth.
Key Responsibilities
Act as a key point of contact for clients, law firms, insurers and specialists via phone and email
Manage bookings and appointment coordination for medico-legal assessments
Respond to and resolve client and stakeholder queries accurately and in a timely manner
Maintain accurate records and update database/practice management systems
Liaise confidently and professionally with medical specialist, law firm and insurer contacts
Use sound judgement and critical thinking to problem-solve and elevate issues appropriately
Work autonomously to manage your own workload while collaborating closely with your team




Build and maintain knowledge of the accreditations and schemes relevant to the medico-legal industry
Identify and flag opportunities for process improvement
Maintain confidentiality and professionalism when handling sensitive information
Support the Client Solutions team and broader business with ad hoc tasks as required
About You
Excellent written and verbal English communication skills
Confident and professional phone manner
Strong critical thinking and problem-solving ability, with sound judgement under pressure
Comfortable working autonomously as well as part of a team
Open to change and adaptable as processes and business requirements evolve
Highly organised, with the ability to prioritise and multitask in a fast-paced environment
Proactive and solutions-focused, with a genuine customer service mindset
Tech-savvy, with proficiency in Microsoft Office and exposure to CRM or practice management systems
Understands or eager to learn, the accreditations and industry knowledge needed to work confidently in the medico-legal industry
Experience in a customer service, call centre, bookings or client-facing administrative role (or ability to quickly learn)
Strong communication skills, both written and verbal
Ability to resolve issues in a timely and skilled manner
Ability to manage competing priorities and adapt to a changing workload
Ability to work independently and use initiative
Professional, reliable and approachable manner
Ability to maintain confidentiality and discretion
Experience in a medical, medico-legal, legal or insurance environment
Exposure to bookings, scheduling or database management systems
Existing familiarity with relevant medico‐legal industry schemes
Experience supporting multiple external stakeholders
Why Join MAG?
Be part of a growing organisation
Opportunity for immediate start
Work closely with an experienced Team Leader and Operations Manager
Genuine career progression opportunities within client solutions, operations or coordination
Supportive, collaborative and professional team environment
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📌 Customer Service Consultant (New South Wales)
🏢 Medicolegal Assessments Group
📍 New South Wales