Customer Success Coach (Client Onboarding)
Grow your career with one of Australia's Best Student and Learning Management Systems!
Great career progression in a rapidly expanding company
Be part of a dynamic and successful team!
Enjoy the convenience of Australian hours – No night shift and no rush hour travel!
Company Overview
TRG's software-arm, eSkilled is a rapidly expanding Student and Learning Management "Software as a Service" (SaaS) provider.
We set up, host and manage Student and Learning Management platforms for RTO clients all over Australia.
We have recently opened up a new role to take our customer experience to the next level, and ensure every customer is well supported in getting the most out of their software.
Role Overview
We are looking for a great communicator with solid experience in Training as well as strong RTO Compliance and Operations knowledge and skills.
You will also have sound experience in using a Learning Management and Student Management system.
You will support our clients through their onboarding process to ensure success in getting their new systems up and running.
You will also work with our support team to transform our customer experience in onboarding, by developing and improving training programs and communications to ensure customer success.
If you want to be part of a agile international team and showcase your training skills to support and guide clients to success, we would love to hear from you!
You will be supported by our teams to:
Ensure every new eSkilled customer is onboarded and successful in getting the most out of their software




Run "How To" training webinars on software features
Creating "How To" screen capture videos for tutorials
Work with marketing team with communications on features to be sent regularly to clients
Assist Marketing Team in promoting new features
Identify clients struggling who may represent a risk of cancellation and support those clients to succeed in using the platform
Achieve set KPIs for retention of new clients
Work with the support team to improve client onboarding tools and tutorials
Work closely with the Account Manager and Support Team to ensure a smooth transition between new sales and support.
Promote paid services, such as course build/implementation services to assist clients onboarding faster.
Assisting the Account Managers with various time specific campaigns.
Requirements
A minimum of four years experience as a Trainer
Great people and communication skills
Excellent listening, coaching & presentation skills
Strong verbal and written communication skills
Ability to deliver coaching sessions online via tools such as Zoom and other platforms
Robust organisational and time management skills.
Team player, energetic and supportive of others.
An Advantage:
Trainer experience in an RTO
Comprehensive experience in RTO policies, procedures, and operations
A solid understanding of the Australian Vocational Education and Training (VET) sector
Thorough understanding and experience in AVETMISS
Experience with state-based reporting for funded contracts
Experience in operating Student Management Systems
Experience in administering a Moodle LMS with an depth understanding of the platform
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📌 Customer Success Coach (Client Onboarding) (New South Wales)
🏢 Training Resources Group
📍 New South Wales