National Operations Manager - Retail - PNG
NWTL Grouphas a rich history of operating for nearly 40 years in Papua New Guinea's as one of the leading distribution and retail organizations.
With more than 50 branches across the country we are now looking for a result driven NATIONAL OPERATIONS MANAGER – RETAIL to support and lead the 700 strong team and continue to drive our company's strategy.
This is a full-time role based in Port Moresby and comes with an executive renumeration package aligned with this senior role.
The National Operations Manager - Retail will report directly to the Group General Manager - Retail and will be responsible for leading all aspects of the retail businesses performance across the country.
This senior leadership role will oversee store operations, people development, customer experience, visual merchandising and commercial results.
The ideal candidate will be a hands‐on leader who is relentless in the pursuit of customer satisfaction and developing your team around you.
You will have experience leading multi-site stores and be outcome driven.
Your key responsibilities will include:
Lead day-to-day operations across the Fone Haus, Trophy Haus and Victory 8 network of stores
Deliver on sales, profit, stock and customer KPI's
Manage and coach Regional and Store Management Teams
Implement retail systems, SOP's and reporting framework
Champion of customer service, in-store experience and brand consistency
Coordinate with the Marketing, Buying, Supply Chain and IT teams to align on execution
Identify new store opportunities and lead store launches




Drive training and capability development opportunities for your team
Monitor and take action on Stocktake outcomes, loss prevention and compliance measures
About you:
5+ Years in leading a multi-site retail environment
Proven track record in managing sales performance, store standards and people
Strong team development experience
Excellent organizational communication and problem-solving skills
Self-motivated and results driven.
Ability to build rapport with both internal and external stakeholders and develop those working relationships effectively
Proficiency in the Microsoft Office suite.
Excellent verbal and written communication and interpersonal skills.
Degree/Tertiary qualifications in Business, or a related field.
Current valid Passport and the ability to pass the required medical checks
What's in it for you?
Competitive salary + accommodation + company vehicle + benefits
Annual travel allowance and relocation assistance
Become part of a leading business and build a long-term legacy to be proud of
An opportunity work with a fast-growing business that is willing to invest in its future.
Company support to develop your qualified skill set.
Live and experience life in an overseas country which is still only 1.5hrs from Cairns, 3hrs from Brisbane and 3.5hrs from Sydney.
To be eligible you must hold a valid Australian or New Zealand Passport and have the ability to pass the required medial checks to obtain a PNG Work Visa and Permit
Only shortlisted applicants will be contacted.
#J-*****-Ljbffr

📌 National Operations Manager - Retail - Png (Brisbane)
🏢 NWTL Group
📍 Brisbane