Team Leader / Operations Manager - NDIS Services
We're not looking for someone to simply manage a team.
We're looking for a commercially minded NDIS leader who can build, scale and lead a high-performing disability support business while maintaining exceptional participant outcomes.
This is an exciting prospect for an experienced NDIS professional who understands that delivering outstanding care and running a successful business go hand in hand.
Based in Smithfield, you'll work closely with senior leadership to drive growth, improve operational performance, mentor staff and ensure the business continues to thrive.
If you're passionate about the disability sector, understand the NDIS inside and out, and know how to turn strategy into results, we'd love to hear from you.
Lead. Grow. Make a Difference.
We're not looking for someone to simply manage a team.
We're looking for a commercially minded NDIS leader who can build, scale and lead a high-performing disability support business while maintaining exceptional participant outcomes.
This is an exciting opportunity for an experienced NDIS professional who understands that delivering outstanding care and running a successful business go hand in hand.
Based in Smithfield, you'll work closely with senior leadership to drive growth, improve operational performance, mentor staff and ensure the business continues to thrive.
If you're passionate about the disability sector, understand the NDS inside and out, and know how to turn strategy into results, we'd love to hear from you.
About the Role
As our Team Leader, you'll take ownership of the day-to-day operations of the business while leading our growth strategy.
You'll ensure our participants receive exceptional service,



our workforce is engaged and supported, and the business continues to grow sustainably.
This role requires someone who is highly organised, commercially astute and confident making decisions based on data, financial performance and operational outcomes.
What You'll Be Responsible For
Leading and mentoring a high-performing team
Growing our participant base through business development and relationship management
Building strong referral networks with Support Coordinators, Plan Managers, Hospitals, Allied Health providers, NDIS, and community organisations
Managing daily operations to ensure the business runs efficiently
Monitoring budgets, profitability and financial performance
Analysing KPIs and using data to drive business improvements
Ensuring compliance with the NDIS Practice Standards and Quality & Safeguards Commission requirements
Overseeing participant onboarding, service delivery and workforce planning
Managing rostering and resource allocation
Driving continuous improvement across the business
Identifying opportunities for expansion and new services
Creating a positive, accountable and high-performance culture
About You
You'll be someone who enjoys building businesses, not just maintaining them.
You'll have:
Extensive experience within the NDIS sector




Proven experience leading teams
Strong operational management experience
Demonstrated success growing an NDIS business or service
Excellent understanding of NDIS funding, pricing arrangements and service delivery
Strong financial and commercial acumen
Ability to interpret financial reports, budgets and performance metrics
Exceptional organisational and time management skills
Outstanding communication and stakeholder engagement skills
Confidence managing difficult situations and making sound decisions
A proactive, solutions-focused mindset
A passion for developing people and creating high-performing teams
Essential Requirements
Previous leadership experience within an NDIS provider
Current Driver Licence
NDIS Worker Screening Check
Working With Children Check (where applicable)
Current First Aid & CPR Certificate
National Police Check
Full Australian working rights
Why Join Us
Opportunity to genuinely shape and grow an expanding NDIS business
Leadership role with autonomy and influence
Supportive senior leadership team
Career progression opportunities
Competitive salary package
Rewarding work that changes lives every day
We Want Someone Who
Thinks like a business owner
Leads by example
Understands both people and numbers
Can identify opportunities before others do
Is passionate about quality care and operational excellence
Wants to build something exceptional rather than simply maintain the status quo
If you're an experienced NDIS leader who knows how to grow a business, build strong teams and deliver outstanding participant outcomes, we'd love to hear from you.
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📌 Team Leader / Operations Manager – Ndis Services (New South Wales)
🏢 Summit Recruitment
📍 New South Wales