Administration & Intake Trainee – Certificate III in Business
Full time, Permanent
No experience required
Remote
Hybrid
10d ago , from Illawarra Mercury Job Board
Administration & Intake Trainee
Certificate III in Business
Permanent Full time | Primarily Remote | Anywhere in Australia
Launch your career in a varied, people-focused role with a national organisation making a genuine difference.
Are you organised, motivated and quick to learn?
Do you notice the details others miss, enjoy helping people and like the idea of a role where no two days are the same?
Wellspace Australia is seeking a motivated and capable Administration & Intake Trainee to join our remote national team while completing a Certificate III in Business.
This is a genuine entry-level opportunity for someone who learns quickly, takes initiative and is excited to develop broad experience across administration, participant intake, customer service, recruitment, marketing, compliance and business operations.
No previous experience is required. We are looking for someone with a great attitude, strong potential and a genuine willingness to learn.
Whether you are beginning your career, changing careers or returning to the workforce, we would love to hear from you. Mature-age trainees and career changers are encouraged to apply.
About Wellspace Australia
Wellspace Australia is a nationally registered NDIS provider specialising exclusively in Support Coordination, Specialist Support Coordination and Psychosocial Recovery Coaching.
Supporting almost 1,200 participants across Australia, we operate through a fully remote national model and are committed to helping people with disability achieve greater choice, independence and quality of life.
As our organisation continues to grow, we are excited to invest in the right person and support them to build a rewarding career with Wellspace.
About the Role
This is a varied, hands-on traineeship offering the opportunity to learn many different aspects of a successful national organisation.
With comprehensive training, mentoring and guidance, you will gradually build confidence, develop valuable business skills and take on greater responsibility.
Your role will include assisting with:
Referrals, Intake and Customer Service
Answering reception calls and communicating professionally with participants, families, providers and stakeholders
Monitoring shared inboxes and following up enquiries and requests
Assisting with participant referrals, intake and allocations
Gathering information and maintaining accurate participant records




Supporting positive relationships with participants and referral partners
Recruitment and Team Member Onboarding
Assisting with recruitment campaigns and job advertisements
Reviewing applications and resumes
Conducting initial telephone screenings with guidance
Coordinating interviews, reference checks and onboarding activities
Completing administrative and compliance checks for new team members
Marketing and Communications
Preparing and publishing social media content
Assisting with Canva designs, promotional materials and business resources
Supporting marketing, networking and referral-generation activities
Helping maintain a professional and consistent Wellspace presence across social media platforms
Administration and Business Operations
Preparing, formatting and checking documents and correspondence
Managing data entry, spreadsheets, records and registers
Preparing meeting agendas and taking minutes
Assisting with quality, compliance and continuous improvement activities
Supporting basic invoicing, accounts administration and reporting
Assisting managers and team members with daily tasks and projects
Helping wherever required to support the smooth operation of the organisation
This is a true all-rounder role. No two days will be exactly the same, and you will be encouraged to ask questions, contribute ideas and get involved across the organisation.
About You
We are looking for someone who:
Is highly motivated, proactive and eager to contribute
Learns quickly and adapts confidently to new tasks and systems
Has excellent attention to detail and takes pride in producing accurate work
Communicates warmly and professionally, both verbally and in writing
Is comfortable answering calls and speaking with a wide range of people
Is organised and able to manage different tasks and priorities
Is willing to take initiative while continuing to learn with support
Can follow established processes while also using common sense
Has a positive attitude and is happy to help wherever required
Enjoys variety and being part of a busy, collaborative team
Represents themselves and Wellspace professionally
Wants to contribute to an organisation that makes a genuine difference in people's lives




Experience or an understanding of administration, customer service, disability, health, aged care or community services will be highly regarded but is not essential.
Familiarity with Microsoft 365, including Outlook, Teams, Word, Excel and SharePoint, together with social media platforms or Canva, would also be beneficial. Training will be provided.
Remote Work and Travel Requirements
This position is primarily performed remotely. The successful applicant must have:
A private and professional home workspace where they can work without interruption throughout the day
Reliable internet access
The motivation, reliability and communication skills required to work effectively within a remote team
The flexibility and willingness to travel to attend regular in-person office days, team activities, training and other business events as required
Applicants may be based anywhere in Australia but must be willing and able to travel when required.
Pre-Employment Requirements
Before commencing employment, the successful applicant will be required to:
Hold a current NDIS Worker Screening Check
Hold a current Working with Children Check, or equivalent clearance applicable to their state or territory
Have an active myID account to complete required NDIS Commission access and onboarding
Any offer of employment will be subject to these requirements being completed and verified.
What We Offer
Permanent full-time employment
Completion of a Certificate III in Business
Comprehensive training, mentoring and ongoing support
Primarily remote work, with the flexibility to work from anywhere in Australia and attend regular in-person office days and team activities
Practical experience across administration, intake, recruitment, marketing, compliance and business operations
A varied role where you can develop a broad range of valuable and transferable skills
A supportive and collaborative national team
Meaningful work within an organisation supporting people with disability
The opportunity to grow and develop with a successful and expanding national organisation
We are not looking for someone who already knows everything.
We are looking for someone who is curious, capable and ready to learn, someone who notices what needs to be done, gets involved and approaches every task with enthusiasm and care.
This is an excellent prospect to gain a nationally recognised qualification, develop valuable real-world experience and become an important part of an organisation making a meaningful difference across Australia.
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