Call Centre Operator (AU Government) | Newcastle NSW
Call Centre Operator (AU Government) | Newcastle NSW
18 Positions Available
Location:Newcastle NSW
Pay Rate:$***** per hour + Super
Start Date:7 August ****
Contract:Until 6 February **** with possible extension
Hours:35 hours per week (7 hours per day)
Work Arrangement:Full-time onsite
We are currently seeking18 Call Centre Operatorsto join a busy Australian Government contact centre.
This is an excellent opportunity for candidates with strong customer service experience who enjoy helping people, solving problems and working in a fast-paced office environment.
Full training will be provided, making this an ideal opportunity for individuals looking to further develop their customer service and contact centre career.
About the Role
As aCall Centre Operator, you will be the first point of contact for customers, providing professional and efficient service across a range of enquiries.
You will handle inbound customer interactions, process requests accurately and deliver positive customer experiences while working within a supportive team environment.
Key Responsibilities
Deliver outstanding customer service via phone and email.
Respond to customer enquiries professionally and efficiently.
Process customer requests accurately across multiple systems.
Maintain detailed and accurate customer records.
Navigate multiple computer applications simultaneously.
Resolve enquiries with empathy, patience and professionalism.
Meet quality, productivity and customer service standards.
Follow established policies, procedures and privacy requirements.
Work collaboratively with team members and leaders.
Contribute to a positive and customer-focused workplace culture.
About You
To be successful in this role, you will have:
2 to 3 years of customer service experience in a call centre,



administration or retail environment.
Previous experience working in an office environment.
Excellent written and verbal communication skills.
Intermediate computer skills with the ability to quickly learn new systems.
Proficiency in Microsoft Outlook, Teams and other Microsoft Office applications.
Strong typing and data entry skills.
Skilled email etiquette.
Excellent organisational skills and attention to detail.
The ability to manage competing priorities in a fast-paced environment.
Previous government experience is advantageous but not essential.
Working Hours
This position operates on aMonday to Friday rotating roster between 7:00 am and 7:00 pm, excluding public holidays.
You will work on atwo-week rotating roster, remaining on the same shift for each two-week period before moving to a different shift.
Typical roster patterns include:
Early shift (approximately 7:00 am start)
Mid shift (approximately 9:00 am to 10:00 am start)
Late shift (approximately 11:00 am start)
Training
A comprehensive paid training program is provided and includes:
Two weeks of full-time classroom-based training (35 hours per week).
A structured nesting period with experienced Subject Matter Experts.
Ongoing coaching and support from Team Leaders until you are confident working independently.
Attendance at all training sessions is mandatory to ensure successful completion of the onboarding program.
Assessment Process
Shortlisted candidates will be invited to attend anin-person assessment centrein Newcastle.
Duration: Approximately 60 to 90 minutes.
What's on Offer
$***** per hour plus Super.
Monday to Friday roster with no weekend work.
Comprehensive paid training and ongoing support.
Full-time onsite role in Newcastle.
Opportunity to gain valuable Australian Government contact centre experience.
Supportive team culture and career development opportunities.
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📌 Call Centre Operator (Au Government) | Newcastle Nsw (New South Wales)
🏢 Indigeco
📍 New South Wales