At Sydney BMW and Sydney MINI Garage, we are passionate about delivering exceptional customer experiences and upholding our core values of Luxury, Experience, and Retention.

An exciting prospect has become available for an experienced and results-driven Finance and Retention Manager to join our high-performing team in MINI. With robust growth ahead and exciting new developments on the horizon, there has never been a better time to join a successful and award-winning dealership.

Primary Responsibilities

As Finance and Retention Manager (MINI), your responsibilities include, but are not limited to:
Presenting and arranging finance solutions for MINI customers.
Offering and explaining all available insurance products and ancillary offerings.
Working collaboratively with Sales Consultants, Head of Mini and the General Sales Manager to maximise customer outcomes, finance opportunities and overall dealership performance.
Ensuring all documentation is completed accurately and in accordance with compliance requirements.
Maintaining high levels of customer satisfaction throughout the delivery process.
Managing the BMW & MINI Finance customer retention portfolio.
Proactively contacting customers approaching finance maturity.




Conducting finance reviews and identifying prospects to retain customers within BMW Financial Services, through eMaster and Service opportunities.
Maintaining accurate CRM records and documenting all customer interactions.
Building long-term customer relationships through ongoing communication and follow-up.
Working collaboratively with the Finance and Sales teams to maximise customer retention opportunities.

Key Performance Indicators (KPIs)

Performance in this role will be assessed against agreed dealership objectives, including but not limited to:
Achievement of Finance Penetration targets.
Insurance quoting and presentation compliance.
Achievement of the BMW & MINI Finance customer retention target of 35%, measured through the dealership's approved reporting systems.
Delivery of proactive retention activity in line with BMW & MINI Finance expectations.
Compliance with all dealership policies, BMW Financial Services requirements and regulatory obligations.
Maintenance of high customer satisfaction standards and professional conduct.

If you are a motivated and experienced professional looking to take the next step in your career with one of Sydney's leading automotive groups, we would love to hear from you.
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📌 Mini Business Manager New South Wales
🏢 Sydney BMW
📍 New South Wales