Description and Requirements
ABOUT THE ROLE
This is a high-impact leadership role at the center of a >$1B Australian business, responsible for shaping how we leverage data, analytics, and AI to drive commercial performance and customer experience.
You will be a resilient and tenacious leader who can demonstrate experience in building strong relationships and managing senior stakeholders with strong analytical and reporting skills.
This is not a pure management role. We are looking for a hands-on leader who is equally comfortable building dashboards, analysing data, and driving change as they are leading a team.
The role will have delegated ownership for selected commercial operations metrics and execution priorities. This ensures the Head of Sales Operations is empowered to help drive business outcomes directly, not simply advise, report or track actions.
KEY RESPONSIBILITIES
COMMERCIAL INSIGHTS, ANALYTICS & EXECUTION
Act as trusted advisor to the Australian Leadership Team for data, insights and analytics
Deliver actionable insights through advanced analytics and storytelling
Own end-to-end analysis from data extraction to executive recommendations
Design, evolve and lead the Business Management System to support the strategy execution
Own selected revenue and profitability operations metrics, with clear accountability for insights, actions and follow-through, such as sales productivity, supply prioritization, CX
Lead the tender pursuit team in delivering high-quality, customer-focused proposals and tender responses that showcase Lenovo's value and capabilities.
ANALYTICS TOOLS & PLATFORMS (POWERBI & D365)
Design and build PowerBI dashboards to drive performance visibility
Leverage D365 and other systems to create unified business insights
Improve data quality,



governance and consistency
Drive adoption of self-service analytics
PLANNING & MARKET INTELLIGENCE
Own forecasting, planning and performance tracking
Drive market intelligence analysis and insights
Identify growth opportunities and profitability levers
Connect demand, supply, pipeline and market intelligence to support prioritisation decisions and trade-offs across the business
AI & INNOVATION
Identify and apply AI opportunities across sales operations and analytics
Partner with global teams to pilot and scale AI use cases
Embed AI-enabled decision making into workflows
TRANSFORMATION & CHANGE
Lead cross-functional transformation initiatives
Redesign processes and ways of working
Drive adoption of new tools and capabilities
Mobilise cross-functional stakeholders to resolve operational blockers and ensure actions translate into measurable business outcomes
LEADERSHIP
Lead and develop a high-performing team
Build a culture of accountability and continuous improvement
IDEAL CANDIDATE PROFILE
CORE CAPABILITIES
Strong hands-on data analytics capability
Advanced PowerBI experience or similar data analytics experience
Experience with D365 or similar platforms
Ability to translate data into business insights
Strong understanding of sales operations
MINDSET
Doer mindset with hands-on approach
Proven ability to drive change
Strong stakeholder management
Comfortable in fast-paced & complex environments
QUALIFICATIONS
Relevant degree or equivalent experience
ICT industry experience preferred
Experience with AI-driven analytics is a plus
Additional Locations:
Australia - New South Wales - North Sydney
Australia
Australia - Recent South Wales
Australia - New South Wales - North Sydney
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📌 Head, Sales Operations Au (New South Wales)
🏢 Lenovo
📍 New South Wales