Overview
Gallagher Bassett are currently seeking a Senior Liability Claims Consultant to join our team in Brisbane or Sydney. This role will be offered on permanent full-time basis with flexible hybrid working arrangements to be agreed. As the Senior Liability Claims Consultant, you will have exposure to all General Insurance Liability lines in addition to Property and Motor claims, and you'll be looking to solidify your career within our Global Brand.
How you'll make an impact
You will add value to Gallagher Bassett across the following:
Manage a portfolio of liability claims end to end, from a General Liability perspective
Interpret public liability and professional indemnity policy wordings and apply accurately
Provide advice to insurer clients on indemnity, liability, quantum, reserving and settlement
Liaise with various third-party providers including solicitors, loss adjusters, brokers and barristers
Settle claims within client service instructions, company guidelines and delegated authority
Attend client meetings where applicable (some after hours with the UK)
Achieve monthly KPI's as designated by management
Comply with legislation such as Insurance Code of Practice and other relevant legislation / regulations and policy requirements
Resolve complaints in accordance with company guidelines
Identify potential fraud/recovery indicators for claims where applicable
Payment approval responsibilities
Train and mentor claims consultants within the team
Help with QA requirements including regular file audits of colleagues
About you
We're interested in hearing from people who possess:




At least 5 years of Claims experience in public liability and/or professional indemnity
Industry specific ANZIIF qualifications (desirable)
5 years plus Personal Injury experience (desirable)
Medical malpractice, Professional Indemnity, and Cyber experience would be advantageous
Experience working with Lloyds of London
Focused on customer / client outcomes
Strong Negotiation skills
Excellent customer service skills; Excellent communication and interpersonal skills
PC literate – Database and Microsoft Office
Time management and organisational skills
A team player that has the ability to coach and mentor fellow peers
What we can offer you
Flexible work arrangements – including some WFH
Paid Parental Leave
Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
Exciting career – as our Company grows, so do the opportunities for our people
Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
Service recognition awards and employee assistance program for yourself and immediate family members




A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
Reproductive leave
Birthday Club - have a day off during your birthday month as a gift from GB!
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we recognise the importance of and embrace diversity in the workplace.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core advantages you'll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased
Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
#J-*****-Ljbffr

📌 Senior Liability Claims Consultant (New South Wales)
🏢 Gallagher
📍 New South Wales