Service Coordinator / National Accounts Administrator

Forkhire is a leading forklift & access equipment hire, sales and service company supporting customers across Sydney and nationally. We pride ourselves on delivering responsive service and building long-term customer relationships.

We are looking for an organised, proactive and customer-focused Service Coordinator to join our team.

About the role

This is a fast-paced role where no two days are the same.

You will be responsible for coordinating technicians, managing service requests and ensuring customers receive exceptional service from initial enquiry through to completion.

Key responsibilities
Coordinate technician schedules and service bookings
Manage breakdowns, preventative maintenance and repairs
Liaise with customers, technicians and suppliers
Prepare and follow up service quotations
Manage national customer accounts




Monitor work progress and ensure jobs are completed efficiently
Update customers throughout the repair process
Process service documentation and invoices
Build strong relationships with customers and internal teams
Prioritise urgent work while managing multiple competing tasks

About you

You’ll be someone who:
Has exceptional organisational skills
Can multitask in a busy workplace
Enjoys problem solving
Works well independently
Has solid attention to detail

Experience in service coordination, logistics, transport, automotive, equipment hire or a similar industry will be highly regarded.

What we offer
Supportive team environment
Secure full-time position
Opportunity to work with national customers
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📌 Service Coordinator / National Accounts Administrator Cumberland City Council
🏢 ForkHire
📍 Cumberland City Council