Medical Laboratory Scientist - Central Incident Resolution
Applications are invited for an experienced Medical Laboratory Scientist to join the Central Incident Resolution (CIR) Department at our Bowen Hills laboratory.
CIR is a specialised team providing high-level scientific troubleshooting and support to referrers, patients, collectors, laboratory staff, and pathologists. When results don't quite add up, specimens go missing, or identifiers don't align, CIR is where the investigation begins.
This role is ideal for a medical laboratory scientist seeking a change from overnight rotational rosters and a 9-day fortnight option. while still applying advanced scientific and clinical expertise in a challenging, intellectually rewarding environment. You'll work behind the scenes to ensure diagnostic accuracy, patient safety, and high-quality outcomes often solving problems others didn't even know existed.
Key Responsibilities
Investigate and resolve complex issues such as patient misidentifications (including WSIT), recollections, missing specimens, and amended reports.
Apply advanced clinical and scientific knowledge to support staff and pathologists across multiple disciplines.
Coordinate the referral, tracking, and reporting of specimens sent to external laboratories, including liaising with geneticists for complex genetic testing.
Provide transparent and timely advice to internal and external stakeholders.
Contribute to high-quality service delivery through effective communication, accurate documentation, and problem resolution.
Participate in the department's roster, including rotational weekday shifts, after-hours, and occasional public holidays (no overnight graveyard shifts).
What we are looking for
A scientist with solid diagnostic pathology experience who enjoys solving complex, high-level problems.
Someone seeking a dynamic role that combines technical expertise, critical thinking, and stakeholder communication.




A collaborative team member who is equally comfortable working independently within a small, high-performing group.
To be successful in this role, you will need to demonstrate the following:
An AIMS-accredited university degree in Medical Laboratory Science (or equivalent).
A minimum of three years' experience in a diagnostic pathology laboratory (multi-disciplinary experience preferred).
Excellent communication and organisational skills, with the ability to explain complex issues clearly and professionally.
A strong commitment to customer service, accountability, and quality outcomes.
Proven ability to prioritise workflow, with a focus on clinically significant issues.
Advanced troubleshooting and critical thinking skills, particularly in high-pressure situations.
Flexibility to contribute to after-hours and remote-access on-call support as required.
About Sullivan Nicolaides Pathology (SNP):
Sullivan Nicolaides Pathology (SNP) is one of Australia's leading providers of diagnostic pathology services, recognised for our unwavering commitment to excellence in patient care and high-quality testing. As part of the global Sonic Healthcare network, we operate a wide-reaching network of laboratories and collection centres, offering comprehensive services across histopathology, cytopathology, and molecular diagnostics.
At SNP, we don't just offer jobs, we build long-term careers. With many of our team members celebrating over 20 years of service, we pride ourselves on delivering genuine opportunities for learning, development, and career progression.




We foster a strong culture of support and collaboration, backed by an open-door policy and a shared dedication to excellence. Every team member plays a vital role in delivering accurate, timely results that support the health and wellbeing of our community.
Why Choose Us?
Benefits Platform:
Gain access to exclusive discounts and store cards from hundreds of retailers across Australia. Enjoy significant savings at over 9,000 locations!
Novated Leases:
Take advantage of our novated leasing options. Finance a vehicle of your choice with potential tax savings and simplified management.
Fitness Passport:
Stay active with discounted gym memberships at any gym of your choosing. Prioritise your health and wellbeing with ease!
Parental and Adoption Leave:
We believe in supporting families! Enjoy twelve weeks of paid parental and adoption leave, giving you the time you need to welcome a new addition.
Employee Assistance Program (EAP):
Access a free, confidential, and voluntary counselling service for you and your immediate family, available whenever you need support.
Career Opportunities:
At Sullivan Nicolaides Pathology and Sonic Healthcare, your career path is full of possibilities! Enjoy structured progression, pay increases, and training in advanced skills.
Medicare Rebates:
Benefit from exclusive Medicare rebates for pathology and diagnostic imaging services for you and your family.
We embrace diversity:
Sullivan Nicolaides Pathology is an equal-opportunity employer and is committed to creating an inclusive workplace for all employees. We also value candidates with Australian Defence Force (ADF) experience and encourage veterans and partners of veterans to apply.
Join Us!
Bring your expertise to a team where your problem-solving skills genuinely make a difference and where science meets calm, methodical resolution.
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📌 Medical Laboratory Scientist - Central Incident Resolution (Queensland)
🏢 Sullivan Nicolaides Pathology
📍 Queensland