For us, passion for trading is simply in the genes.
The small family business established by the brothers Carl and Heinrich Heinemann in **** has developed into a major distributor and retailer for the international travel retail market.
Today we supply an ever-expanding travel retail range of global branded goods to international airports, airlines, cruise liners and border shops in 100-plus countries.
Your new job includes
The Senior Sales Consultant that sits within the Read for Collection team plays an integral part in the team for supervising the delivery of customer service and product knowledge excellence across the team.
The Senior Sales Consultant acts as an ambassador to Heinemann and the brands for which they represent.
They must provide support, and direction to the team to develop selling tactics to maximize KPI growth and service improvement.
The Senior Sales Consultant assists with the continuous development and improvement of the general operation of their department/brand.
This includes both business and people processes and ways of working.
As a Senior Sales Consultant you will
Supervises and develops a team of high performing Sales Consultants that provide exceptional customer service through communication, product knowledge and a willingness to go above and beyond to meet a customer's needs
Shows a positive attitude, energy and enthusiasm in all interactions
Provides support and direction to the team of Sales Consultants
Analyses and executes actions to develop/correct KPIs
Effective management of data integrity and inventory flow (including but not limited to notepads and min/max escalation)




Personally has, and develops a comprehensive understanding of product knowledge, best sellers, product features and benefits within the team
Proactively ensures he/she is aware of any current promotions and additional services available for the customers (e.g. ready for collection).
Promotes these offers/services to customers
Achieves, monitors and encourages team results whilst communicating job expectations
Coaching, mentoring and developing performance of team members, ensuring correct company procedures are followed
Develops the Heinemann Brand Promises and values within the team
Demonstrates an understanding of Workplace Health and Safety (WHS) regulations, ensuring a safe work environment for all team members.
What you should bring along
Previous experience within retail
Immaculate personal presentation
Multi-lingual advantageous, but not essential
The ability to work in a fast-paced environment
AM and PM shifts availability are preferred
Roster Subject to change based on business needs
What you will get
Exclusive Staff Discounts- Enjoyup to 20% offin-store and a massive70% offduring our legendaryFamily & Friends Sales.




Extra Paid Leave- Celebrate your milestones with anextra day of Annual Leave every anniversary, plusMarriage Leave,Purchased Leave,Paid Parental Leave, andBereavement Leave.
Rewards That Reflect Your Value- We offercompetitive pay,annual salary reviews, and aperformance-based bonus schemeto recognize your impact.
Work-Life Balance- Enjoyfree on-site parking, fixed rosters for Retail positions,anddepending on the position, 1 work from home day per week for your flexibility.
Grow With Us- Fuel your career with learning and development opportunities from hands-on training with our Retail Training Team to e- platforms likeLinkedIn LearningandBridge.
Make a Difference- Be part of something bigger through ourDiversity, Equity, Inclusion & Belonging Program,and our commitment to Reconciliation.
Wellbeing First- Access six free sessions with ourEmployee Assistance Program as an addition to your personal support system for navigating life's ups and downs, both at work and at home.
Celebrate You- We shine a light on our team throughMonthly Heinemann Hero Awards, a$25 Birthday Voucher, andfun social eventsall year round.
We love to celebrate our people!
At Heinemann we offer a great working setting with plenty of perks!
We have staff discount from our retail outlets, career development opportunities, corporate activities, but most importantly the opportunity to be part of a team who understands that our people are at the core of everything we do.
Heinemann Oceania is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process.
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📌 Senior Sales Consultant - Rfc (New South Wales)
🏢 Heinemann
📍 New South Wales