Medical Administration Officer (Aboriginal Designated Position)
First Peoples Health and Wellbeing – Frankston VIC
This is an Aboriginal Designated Position, classified under 'special measures' of section 12 of the Equal Opportunity Act ****. Only Aboriginal and/or Torres Strait Islander people are eligible to apply.
Permanent part time (pro rata) position working at our Frankston location.
About First Peoples' Health and Wellbeing
First Peoples' Health and Wellbeingis a rapidly growing Aboriginal community-controlled health service aiming to improve access to trauma-informed comprehensive primary health care across Melbourne. Our workplaces are distinguished by a rare mix of inclusiveness, empathy, excellence and innovation. We are looking for skilled individuals who bring warmth, corporate and customer service experience and flexibility. As an organisation, we support individuals who share our philosophies and values to create an outstanding workplace
Our vision
Healthcare that meets Australian First Peoples' health and wellbeing needs
Our purpose
To provide services that meet the health and wellbeing needs of Australian First Peoples
About the role
The Medical Administration Officer is the first point of contact for our patients who come to First Peoples' Health and Wellbeing. This role is responsible for creating a welcoming and inviting environment and to ensure our patients feel as comfortable as possible. This role is responsible for managing confidential information, maintaining medical records,



databases, and file management. This role is a patient focused role that requires the ability to multi-task and work at a fast pace. Some training will be provided.
Key Responsibilities
Provide a welcoming, culturally safe and professional first point of contact for patients and visitors.
Manage appointments, including bookings, cancellations, reminders and follow-up of missed appointments.
Support clinicians with client administration, correspondence and Medicare billing.
Maintain accurate and confidential patient records and data.
Keep the clinic clean, organised and running smoothly, including opening and closing procedures.
Work closely with clinicians and the wider team to support quality client care.
Assist with staff induction, quality improvement, accreditation, audits and ongoing learning.
About you
You will be a friendly, respectful person with strong organisational skills, ability to multi-task and prioritise. You will be passionate about working in the Aboriginal primary health care sector and commit to professional development and further education. We require skilled and professional workers who can demonstrate building solid relationships and trust with the people they work with.
Ideally you would already have experience in:
Record management
Microsoft software platforms
First Peoples' Health and Wellbeing will close this advertisement should the right candidate be appointed earlier.
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📌 Medical Administration Officer (Aboriginal Designated Position) (Melbourne)
🏢 First Peoples Health and Wellbeing
📍 Melbourne