Village Manager - Banora Point and Tweed Head South
We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.
Southern Cross Benefits!
Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
Discounted private health insurance
Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
Ongoing Training and Development
Linkedin Training - SCC's Senior Leaders and Support Office teamscan access adigital library of over ****courses
Referral Bonus Program
The Role
Village Manager-Banora and Tweed Heads South Villages- Part Time- 2 days a week
The Village Manager plays a key role in creating vibrant, inclusive communities where older people can live life to the full. This role ensures the smooth operation of our retirement village, fostering a welcoming environment that supports independence, wellbeing, and connection.
This position works closely with administration staff and collaborates across SCC's internal teams including Home Care, Residential Managers, People and Culture, Payroll, and Volunteers. the Village Manager engages with residents, their families, allied health professionals, and local service providers.



This role is deeply embedded in the day-to-day life of the village, acting as a central point of contact and coordination for all stakeholders.
Key Responsibilities
Maintain accurate records and reporting for financial, maintenance, and stakeholder activities.
Build trusted relationships with residents and families through responsive, respectful communication.
Maintain high occupancy and positive reputation of the village through effective marketing and engagement.
Deliver village services within budget, ensuring financial sustainability and transparency.
Facilitate social activities and community engagement that enhance resident wellbeing.
Ensure compliance with the Retirement Villages Act and SCC policies, including WHS standards.
Collaborate effectively with internal teams, especially Home Care, to support resident independence.
Respond to complaints and concerns promptly and professionally, fostering a culture of continuous improvement.
Education and Experience
Demonstrated knowledge of retirement living operations and relevant legislation.
Proven experience in budget preparation, financial reporting, and stakeholder engagement.
Experience presenting at resident meetings and facilitating community activities.
3+ years' experience in the retirement industry (Desirable).
Tertiary qualifications in Business,



Aged Care, or Hospitality (Desirable).
First Aid and CPR certification (Desirable).
Skills and Capability
Ability to build strong relationships and foster a positive village culture.
Skilled in financial management, reporting, and administrative processes.
Knowledge of the Retirement Villages Act **** and WHS Act **** (Desirable).
Understanding of aged care legislation and Fair Work principles (Desirable).
Comfortable using digital systems and tools to support operations and communication.
About Southern Cross Care (NSW & ACT)
At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to 'live life to the full'. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.
SCC is an equal prospect employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.
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📌 Village Manager - Banora Point And Tweed Head South (Shepparton)
🏢 Southern Crosscare
📍 Shepparton