Support Coordinator | Psychosocial Recovery Coach
Support Coordinator | Psychosocial Recovery Coach
Heart Worx | Tamworth NSW
Permanent full-time or part-time | Hybrid
$92,286-$105,570 + 12% super, pro rata for part-time
Support Coordination suits a particular kind of person.
Someone who likes making sense of complicated systems, notices what has not been followed up and wants to see things through rather than only helping in the moment.
Heart Worx is looking for a Support Coordinator who can also work as a Psychosocial Recovery Coach.
Previous experience in both roles is not required. We are looking for someone with the judgement, organisation and communication skills to become very good at the work.
About Heart Worx
Heart Worx provides Support Coordination, Psychosocial Recovery Coaching and direct support across the Tamworth region.
We are a small, lived-experience-led organisation built around clear communication, realistic workloads and participant choice.
Our team includes people who have personally navigated the NDIS, mental health systems or caring roles. We use that understanding carefully, alongside clear boundaries, documentation and accountability.
Our work helps participants understand and use their NDIS plans, coordinate the people involved and make support arrangements more workable in everyday life.
This role centres on planning, communication, advocacy and follow-through. It is not direct care, therapy or an on-call crisis role.
The role
You will work alongside participants to:
understand and use their NDIS plans
coordinate providers, plan managers, clinicians and other supports
track actions, budgets, evidence and agreed outcomes
identify gaps or problems before support arrangements break down
prepare for plan reassessments and changes in circumstances
communicate clearly across the participant's support network
maintain timely case notes, reports and records
support participant decision-making without taking over
You will begin with structured onboarding and shadowing,



moving towards an independent caseload as your knowledge and confidence develop.
This work suits curious, organised thinkers who enjoy solving practical problems, keeping track of detail and seeing matters through.
What you will bring
You may already work in Support Coordination or Psychosocial Recovery Coaching.
You may also be coming from disability, mental health, case work, employment services, youth, housing, community services or team leadership.
You will need:
strong writing and communication skills
confidence using email, digital systems and detailed records
the ability to organise competing actions and follow them through
sound judgement and willingness to ask for another view early
a grounded understanding of disability, mental health or community work
curiosity and willingness to learn complex NDIS systems
the ability to maintain professional boundaries without becoming cold or procedural
relevant paid or substantial volunteer experience
a current NDIS Worker Screening Check, Working with Children Check and driver's licence, or the ability to obtain them
access to a reliable and appropriately insured vehicle
Direct Support Coordination or Recovery Coaching experience is welcomed, but it is not the only pathway into the role.
Lived experience is respected within Heart Worx. Nobody is expected to disclose personal information or use their story to prove they are suitable.
What we offer
permanent full-time or part-time employment
structured onboarding, shadowing and paid training
regular supervision and mentoring
explicit and realistic caseload and billable expectations
a flexible mix of office, community and work-from-home days
templates, tools and admin systems that support the work
paid work-related travel in line with the applicable award and Heart Worx policy
a team that talks through complex work and expects people to follow through
pay and role progression linked to the scope and responsibility of the work
The position may be appointed at SCHADS Level 4 or Level 5 depending on the scope of duties and responsibility agreed at appointment.
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📌 Support Coordinator | Psychosocial Recovery Coach (New South Wales)
🏢 HEART WORX CO
📍 New South Wales