Senior Technical Field Engineer - Adelaide, South Australia
Role Overview
The Senior Technical Field Engineer role at Unisys in Adelaide, South Australia, is a critical position responsible for providing on-site and remote technical support to end-users. This role involves installing, repairing, and maintaining computer-related products, including desktops, laptops, printers, and peripherals. The Field Engineer will work closely with clients, providing Level 2 and Level 3 support, managing equipment, and ensuring customer satisfaction. A key requirement for this role is holding NV1/NV2 security clearance, reflecting the sensitive nature of the work and the environments in which it will be performed.
Day in the Life
A typical day for a Senior Technical Field Engineer might involve the following:
**Morning:** Start the day by reviewing the schedule and prioritizing tasks. This may include responding to urgent service requests, preparing for on-site visits, and checking inventory levels for necessary equipment.
**Mid-day:** Travel to client locations to perform installations, repairs, and maintenance on computer equipment. This could involve troubleshooting hardware and software issues, replacing faulty components, and ensuring systems are running optimally.
**Afternoon:** Provide remote support to end-users, assisting with troubleshooting issues, answering questions, and resolving technical problems. Collaborate with other service partners to provide comprehensive support for infrastructure at client locations.
**Late Afternoon:** Document all work performed, update service records, and communicate with clients regarding the status of their requests. Prepare reports on service activities and identify trends or recurring issues.
Throughout the day, the Field Engineer will maintain a high level of professionalism, ensure customer satisfaction, and adhere to company policies and procedures.
Why Adelaide, South Australia?
Adelaide, the capital of South Australia, offers a unique blend of urban sophistication and natural beauty, making it an attractive location for professionals. The city boasts a thriving economy, a vibrant arts and culture scene, and a relaxed lifestyle. Here are a few reasons why working in Adelaide is appealing:
**Career Opportunities:** Adelaide is a hub for technology and innovation, with numerous opportunities for skilled professionals in the IT sector. Unisys's presence in Adelaide provides a stable and rewarding career path for Senior Technical Field Engineers.
**Affordable Living:** Compared to other major Australian cities like Sydney and Melbourne, Adelaide offers a more affordable cost of living, particularly in terms of housing and transportation.
**Quality of Life:** Adelaide is known for its high quality of life, with access to beautiful beaches, world-class wineries, and stunning natural landscapes. The city also has excellent schools, healthcare facilities, and infrastructure.
**Community:** Adelaide is a welcoming and friendly city with a strong sense of community. It is easy to connect with others and build a fulfilling social life.
Career Path
**Lead Field Engineer:** Oversee a team of Field Engineers,



providing guidance, training, and support. Manage complex projects and ensure service delivery meets or exceeds client expectations.
**Technical Specialist:** Develop expertise in a specific area of technology, such as networking, cybersecurity, or cloud computing. Provide advanced technical support and consulting services to clients.
**Service Delivery Manager:** Manage the delivery of IT services to clients, ensuring service level agreements (SLAs) are met and customer satisfaction is maintained. Develop and implement service improvement plans.
**Project Manager:** Lead IT projects from initiation to completion, managing resources, timelines, and budgets. Ensure projects are delivered on time and within scope.
Unisys is committed to providing employees with opportunities for skilled growth and development. The company offers training programs, mentorship opportunities, and career planning resources to help employees achieve their career goals.
Salary & Benefits
The salary for a Senior Technical Field Engineer in Adelaide, South Australia, typically ranges from $75,000 to $110,000 AUD per year, depending on experience and qualifications.
**Health Insurance:** Comprehensive medical, dental, and vision coverage.
**Paid Time Off:** Generous vacation, sick leave, and holiday pay.
**Retirement Savings Plan:** 401k or equivalent with company match.
**Life Insurance:** Basic and supplemental life insurance options.
**Disability Insurance:** Short-term and long-term disability coverage.
**Employee Assistance Program (EAP):** Confidential counseling and support services.
**Professional Development:** Opportunities for training, certifications, and tuition reimbursement.
**Employee Stock Purchase Plan:** Opportunity to purchase Unisys stock at a discounted rate.
**Flexible Spending Account (FSA):** Pre-tax savings account for medical and dependent care expenses.
Unisys Culture
Unisys is a global technology company that values innovation, collaboration, and customer focus. The company's culture is built on a foundation of integrity, respect, and teamwork. Unisys is committed to creating a diverse and inclusive work environment where all employees feel valued and respected.
**Innovation:** Unisys encourages employees to think creatively and develop innovative solutions to complex problems. The company invests in research and development to stay at the forefront of technology.
**Collaboration:** Unisys fosters a collaborative work environment where employees work together to achieve common goals. The company encourages open communication and the sharing of ideas.
**Customer Focus:** Unisys is committed to providing exceptional service to its clients.



The company strives to understand its clients' needs and deliver solutions that meet or exceed their expectations.
**Diversity and Inclusion:** Unisys is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. The company embraces diversity in all its forms, including race, ethnicity, gender, sexual orientation, religion, and disability.
**Work-Life Balance:** Unisys recognizes the importance of work-life balance and offers flexible work arrangements to help employees manage their personal and professional lives.
FAQ
1. **What are the key responsibilities of a Senior Technical Field Engineer?**
The key responsibilities include installing, repairing, and maintaining computer equipment, providing on-site and remote technical support, managing equipment inventory, and ensuring customer satisfaction.
2. **What qualifications are required for this role?**
The required qualifications include NV1/NV2 security clearance, proven experience in field service or technical support, strong understanding of computer hardware and software, and excellent troubleshooting skills.
3. **What is the salary range for this position?**
The salary range is typically between $75,000 and $110,000 AUD per year, depending on experience and qualifications.
4. **What benefits does Unisys offer?**
Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, life insurance, and disability insurance.
5. **What is the work environment like at Unisys?**
Unisys fosters a collaborative and customer-focused work environment where employees are encouraged to innovate and develop their skills.
6. **What are the opportunities for career advancement?**
Potential career paths include Lead Field Engineer, Technical Specialist, Service Delivery Manager, and Project Manager.
7. **Is this role remote or on-site?**
This role primarily involves on-site work at client locations, with some remote support responsibilities.
8. **What is the dress code for this position?**
The dress code is typically business casual, but may vary depending on the client and location.
9. **What kind of training is provided?**
Unisys provides ongoing training and development opportunities to help employees stay up-to-date on the latest technologies and trends.
10. **How can I learn more about Unisys?**
You can learn more about Unisys by visiting the company's website, reading press releases, and following Unisys on social media.
NV1 Security Clearance
NV2 Security Clearance
Proven experience in field service or technical support roles
Strong understanding of computer hardware and software
Excellent troubleshooting skills
Ability to work independently and as part of a team
Strong communication and interpersonal skills
Ability to manage time effectively and prioritize tasks
Customer-focused attitude
Ability to adapt to changing environments and technologies
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional)
Experience with ITIL framework (preferred)
Experience with remote support tools
Valid driver's license (preferred)
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