Olympia Wine Bar operates a busy, multi-service hospitality venue in Oakleigh, Melbourne, incorporating a restaurant, bar, commercial kitchen, function and catering facilities, and a retail wine outlet.
We are looking for an experienced Hospitality, Retail and Service Manager to lead the day-to-day operations of our venue. This is a hands‐on leadership role covering venue operations, event and function management, team leadership, financial management, retail oversight, and compliance. You will be responsible for the performance and coordination of multiple departments and revenue streams within the one venue.
Salary and Benefits
Salary: $84,000 – $90,000 per annum (depending on experience)
Superannuation: Paid at the applicable Superannuation Guarantee rate, in addition to the base salary
Annual leave: 4 weeks paid annual leave per annum
Personal/carer's leave: 10 days paid personal/carer's leave per annum
Hours of work: 40 hours per week (full time)
All terms and conditions governed by the Fair Work Act **** and National Employment Standards
Australian citizens and permanent residents are encouraged to apply.
Key Responsibilities
Key Responsibilities Venue Operations and Financial Management
Organise, control and coordinate venue operations across the bar, restaurant, kitchen, functions and catering services, including managing multi-floor service delivery
Develop and implement venue-wide operational systems, policies and procedures to ensure efficiency and consistency across all departments
Prepare and manage budgets across all divisions, including forecasting, cost control and revenue reporting
Analyse venue-wide financial performance and implement improvement strategies across distinct revenue streams
Functions, Events and Catering
Plan, organise and coordinate private events such as weddings, corporate functions and celebrations, from client liaison through to end‐to‐end execution
Manage catering operations including menu coordination with the Head Chef, scheduling,



logistics and on‐the‐day service delivery
Oversee function profitability, cost allocation and inventory requirements for events
Team Leadership and People Management
Lead, train and manage staff across all departments, including recruitment, rostering, induction and performance development
Allocate duties, coordinate rosters and ensure adequate staffing levels across all business units
Implement workplace safety procedures and ensure compliance with OH&S;, licensing and food safety requirements
Skill & Experience
Customer Experience and Retail
Oversee delivery of high‐quality customer service across bar, restaurant and function operations
Manage the retail wine outlet, including inventory management, supplier negotiations, pricing, merchandising and point‐of‐sale operations
Monitor customer satisfaction, review feedback and implement service improvements
Compliance and Supplier Management
Ensure compliance with liquor licensing, food safety, workplace health and safety, and employment regulations
Manage supplier and stakeholder relationships across wine, food, beverage, catering and event services
Negotiate contracts, pricing and supply terms to support venue‐wide operations
Requirements
Minimum 2 years experience in hospitality venue management, event management, or retail management
Demonstrated experience leading and coordinating multi‐department teams
Strong financial skills including budgeting, profit and loss management, and cost control
Proven ability to plan and deliver events and functions
Excellent communication and stakeholder management skills
RSA (Responsible Service of Alcohol) certificate, or willingness to obtain prior to commencement
Food Safety Supervisor certificate, or willingness to obtain prior to commencement
Diploma or higher qualification in Hospitality Management, Business Management, Event Management, or a related field
Experience managing a retail beverage or wine outlet
Familiarity with POS systems, rostering software and inventory management tools
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📌 Hospitality, Retail And Service Manager (Victoria)
🏢 Olympia Wine Bar
📍 Victoria