Opportunity to work with one of Australia's largest general insurers
Flexible hybrid work environment – North Sydney based
Join a collaborative and passionate fraud & investigations team
About Hollard
Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand.
We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses.
As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.
Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.
About the Role
Reporting to the Team Manager Investigations the Investigation Review Consultant will be responsible for the operational claims management of those claims requiring investigations to suspected fraud or other high-risk claims in the end-to-end management.
Key Responsibilities include (but not limited to):
Ensure the end-to-end delivery of investigations are conducted in accordance with all regulatory and legislative requirements.
Making informed decision based upon legally principled decisions
Complete bespoke detailed customer letters, which outlines reasons for any non-acceptance that clearly articulate our decisions and reasons for our decisions
Complete briefs of evidence for referral to law enforcement where Criminal offences are identified
The Investigations Review Consultant will liaise closely with internal and external customers as the front line of the Investigations team
Resolve complaints from clients as a first point of contact.
Liaise with claims teams, underwriters, brokers, and external agencies to gather evidence and Insights.
Attend Court and or tribunals as required in defence of litigation.




About You
Preferred discipline: Batchelor's degree in Policing, Fraud Risk Management, Financial Crimes, Intelligence, Criminology, Legal.
Demonstrated operational experience and able to demonstrate Investigation competencies at a 'specialist skills.
Strong knowledge of General Insurance Products claims processes and fraud typologies.
Experience with case management systems, analysis tools and reporting platforms
Ability to negotiate outcomes with customers based on information (both factual and expert)
Utilising expertise in Fraud detection to review claims to establish if they are potentially fraudulent or unacceptable (policy breach etc).
Provide External Investigation firms with clear written instructions on the enquiries to be undertaken to investigate the claim.
Experience in handling broker-managed claims and direct claims.
Working at Hollard
At Hollard, you'll discover an workplace where you can truly make an impact.
We offer the best of both worlds – the chance, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.
We're a tight-knit team, where authentic voices and unique perspectives matter.
We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.
Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.
We're also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion.
We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.
We're building something special.
Working closely with our industry partners to reshape insurance for the better, we're people changing insurance.
Please note:
A full background check will be completed on the successful applicant.
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📌 Investigations Review Consultant (Sydney)
🏢 Hollard Insurance
📍 Sydney