Be Part of the Launch: Nucleus Network Sydney
Are you ready to be part of something truly exciting from day one?
Nucleus Network is expanding, and we are inviting applications fromContact Centre Officer'sto help shape and launch our brand‐current, purpose‐built clinical trials site at the North Shore Health Hub in St Leonards, Sydney.
Who We Are: Nucleus Network
Nucleus Network is a leading global Phase 1 clinical trials specialist, with facilities across Australia, the USA, and the UK.
Since ****, we have conducted more than 1,500 clinical trials for leading biotechnology and pharmaceutical organisations worldwide - all with one purpose: advancing medicine and improving lives.
Our people‐first culture is built on care, collaboration, and innovation, and we are deeply committed to supporting our teams to learn, grow, and thrive as we continue to expand globally.
About Nucleus Network Sydney
Our new Sydney site will be a state‐of‐the‐art facility, designed to support world‐class early‐phase trials and exceptional employee experience.
Located within the North Shore Health Hub, the site offers:
Access to an onsite gym (membership costs apply)
A prime location approximately 600 metres from public transport, making commuting simple and accessible
This site represents a significant investment in the future of clinical research in Australia - and an opportunity to help build something meaningful from the ground up.
About the role
The Recruitment Department is responsible for promoting clinical research opportunities within the community and recruiting suitable healthy volunteers and patient participants for clinical studies.




Partnering closely with project teams, the team works to achieve study enrolment targets while ensuring all recruitment activities are conducted in line with ICH and GCP guidelines and industry best practices.
Shifts are allocated between 7:00am - 7:00pm Monday to Friday and 9:00am - 5:00pm on weekends.
Key responsibilities
Handling inbound and outbound calls with potential participants
Minimum six months experience in a contact centre
Assisting eligible participants by conducting phone screening questionnaires based on the clinical studies requirements
Inbound and outbound calls – up to 40 + calls per day
Selecting trials for participants based on eligibility criteria
Build excellent rapport with existing and new participants
Booking appoints and updating the participant database
Requirements
Medical research/clinical operations experience would be advantageous
Call center experience is preferable
Must have excellent time management skills with an ability to work in a fast‐paced environment
Able to work independently and effectively in a team
Maintain a professional level of confidentiality
Meet set targets and KPI's
What's In It for You:




Meaningful ImpactContribute directly to advancing medicine and improving lives through early‐phase clinical research.
Greenfield ExperienceBe part of launching a brand‐new site, with opportunities to cross‐skill, influence processes, and grow as the site expands.
Flexible Employment OptionsFull‐time, part‐time (varying FTE), and casual opportunities available to suit different career stages and lifestyles.
Competitive RemunerationSalary packages aligned to role scope and experience.
Career Growth & DevelopmentComprehensive training, structured onboarding, development pathways, and internal progression opportunities within a global organisation.
World‐Class FacilitiesA brand‐new clinical research site within the North Shore Health Hub.
Access to an onsite gym (membership fees apply)
Subsidised Fitness Passport, providing access to thousands of gyms, pools, and fitness facilities across Australia
Employee wellbeing and recognition initiatives
Inclusive & Supportive CultureWork within a collaborative, inclusive environment driven by care, trust, and innovation.
Global ExposureCollaborate with leading biotech and pharmaceutical partners acrossAustralia, the USA, the UK, and beyond.
Free period products across all sites, supporting global period equity
Weekly Fruit Box Deliveries
Novated leasing options for eligible employees
Discounts through the Blackstone Portfolio, including hotels and select services
Access to discounted private health insurance through recognised providers
For further information about Nucleus Network, please go to
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📌 Contact Centre Officer (Casual) (New South Wales)
🏢 Nucleus Network
📍 New South Wales