The Current Vehicle Sales Consultant is responsible for guiding customers through the new vehicle buying process, delivering high-quality service and the best solution to meet customer needs. The role builds and maintains customer relationships, drives new vehicle sales, and ensures every customer interaction reflects the dealership's standards and brand.
Responsibilities
Including but not limited to:
Greet each customer promptly and courteously upon arrival
Provide a high level of customer service through accurate, timely, and courteous handling of enquiries
Handle new vehicle customers in line with dealership sales process and policy
Conduct vehicle delivery in line with dealership procedures
Follow up and resolve customer requests and complaints
Prospect for customers using mailers, phone, personal contacts, and referrals
Maintain an owner follow-up system that encourages repeat business and generates leads
Develop and maintain a daily record of all enquiries (telephone, walk-in, internet)
Aftermarket & F&I; Introductions
Introduce all clients (at point of sale) to the Aftermarket Sales Consultant
Introduce clients to the Business Manager / Finance and Insurance Manager
Introduce each customer to the Service Manager on delivery, who will explain servicing procedures and other services offered
Vehicle Preparation & Presentation
Test drive and examine the condition and specification of new vehicles ahead of delivery
Check trade-in vehicles against valuation
Explain the vehicle service book and warranty to the customer
Ensure demonstration vehicles are kept clean and professionally presentable
Rearrange display vehicles as required, or at the direction of the New Vehicle Sales Manager




Administration
Complete all sales documents accurately and promptly
Ensure desk and office area is kept organised and presentable
Product Knowledge & Professional Development
Maintain a thorough knowledge of all current product benefits and features including models, series, specifications, prices, colours, options, packs, and accessories
Maintain a sound knowledge of competitive products
Utilise all product information made available by the manufacturer and line manager
Attend training programs as requested by management
Quality Assurance
Complete all relevant paperwork accurately and promptly
Report customer complaints and conditions affecting operational efficiency
Maintain adherence to the quality assurance system
Make suggestions for process improvements as appropriate
Workplace Health & Safety
Avoid unsafe work practices and comply with WHS standards and company policy
Maintain a clean workspace and follow security procedures where applicable
Report all accidents and potential hazards to the line manager
Foster positive workplace relations and team morale
Support the line manager and team members as required
Participate in interdepartmental meetings as required
Perform other duties as reasonably directed
Skills and Experience
Proven experience in a sales role (automotive preferred)
Ability to work to KPIs and meet sales targets
Excellent sales and negotiation skills
Exceptional interpersonal and customer service skills
Exceptional verbal and written communication skills
Ability to work autonomously and collaboratively within a team
Ability to work effectively under pressure
Immaculate and professional presentation
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📌 New Vehicle Sales Consultant (Melbourne)
🏢 Penfold Group
📍 Melbourne