Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries.

Job Description

The Oaks Broome Hotel is looking for a casual Guest Service Agent who is passionate about providing excellent customer service.

The moment a guest steps into our hotel you will make them feel at home with a welcoming and warm presence. You will guide guests through their stay, from check‑in to check‑out, and provide information on local attractions and eateries. You will be remembered for your superb customer service and positive energy.

Key Responsibilities

- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‑in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in‑person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

Shift Details (subject to change)

- Rotating roster across Monday to Sunday
- Shift times scheduled within 7:00 am to 11:00 pm
- Immediate start available

Hourly Rates (excluding superannuation)

- Monday – Friday: $34.96 per hour
- Saturday:



$41.96 per hour
- Sunday: $48.96 per hour

Qualifications

- Demonstrated background in delivering high‑quality service within a hotel, hospitality, or customer‑facing environment.
- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
- Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
- Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
- Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
- Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

- Growth opportunities : Learning and development programs to boost your career.
- Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks : International accommodation discounts across our hotel brands.
- Retail Rewards : Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences : Discounted entertainment and activities.
- Banking and Insurance : Exclusive health insurance offers and workplace banking benefits.
- Wellness Boost : EAP and tailored wellness support.

We only accept applications from candidates who have working rights within Australia or New Zealand.

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📌 Casual Guest Service Agent (Shire of Broome)
🏢 Oaks Hotels, Resorts and Suites
📍 Shire of Broome