Drive our strategic workforce planning and talent deployment to ensure exceptional NDIS support and maximize participant outcomes.
Overarching Mission
At The Well Team, we are dedicated to transforming lives through exceptional NDIS support services. Our WorkWell™ Model guides how we recruit, deploy, and develop our team members to deliver personalized care.
Role Purpose
Lead the department dedicated to recruiting, onboarding, deploying, and supporting the right people for every care need—delivering the backbone for scalable, compliant, and rapid service delivery.
You will be responsible for developing and implementing the systems that transform our WorkWell™ Model principles into day‑to‑day staffing reality. Leading our HR Specialist team, you will build sophisticated talent acquisition, deployment, and development processes that sit at the intersection of strategic planning and operational execution. You will enable a “recruitment‑first” and “deployment‑ready” execution, ensuring rapid matching and redeployment for client/staff fit, and own compliance and onboarding for all workforce—directly contributing to exceptional participant outcomes and organizational growth.
Key Responsibilities
- Develop and implement the recruitment‑first foundation of our WorkWell™ Model, ensuring we attract exceptional talent aligned with our values.
- Create strategic workforce plans that anticipate growth needs across all service lines and regions.
- Establish candidate assessment frameworks that identify both technical capabilities and values alignment.
- Implement innovative talent attraction strategies that establish The Well Team as an employer of choice in the NDIS sector.
You Will Succeed If You…
- Think strategically about talent and see workforce planning as a competitive advantage.
- Balance people and systems by creating human‑centered processes that scale efficiently.
- Are data‑driven, using workforce analytics to drive continuous improvement.
- Innovate persistently, continuously evolving workforce approaches for better results.
- Believe in purpose‑aligned talent, understanding that our mission is achieved through people who share our values.
WorkWell™ Model Integration
- Recruitment‑First Approach: Building and implementing sophisticated talent acquisition methods that identify the right people from the start.
- Deployment‑Based Infrastructure: Creating the systems that enable precision matching of staff to participant needs.
- People‑System Integration: Ensuring our workforce strategies directly enhance participant experiences and outcomes.
Job Details
- Employment Type: Full‑Time
- Start Date: Immediate
- Department: Workforce Development
- Reports To: Managing Director
Key Performance Areas
- Staff recruitment quality and efficiency metrics.
- Staff retention and engagement scores.
- Workforce utilization and scheduling effectiveness.
- Staff‑participant matching success rates.
- Workforce development program effectiveness.
Qualifications
- 5+ years in HR/Workforce Planning leadership.
- Degree in Human Resources, Business, or related field.
- Experience in healthcare/disability services preferred.
- Robust analytics and workforce planning skills.
- Proven systems thinking and implementation ability.
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📌 Head of Workforce Deployment (City of Sydney)
🏢 The Well Team
📍 City of Sydney
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