Job Description

Stellar Entertainment is the world’s longest established inflight entertainment (IFE) service provider delivering content and technical solutions to airlines around the globe. Stellar curates and manages the full spectrum of inflight entertainment including movies, television, music, podcasts, cabin announcements, boarding music and more. We have offices and state of the art production studios in Sydney, Los Angeles, Kuala Lumpur, Singapore and Hong Kong.

Role and Responsibilities

The Account Manager is responsible for overseeing the content operations, logistics, and deliverables required in servicing inflight entertainment content and other media to our airline accounts. This role oversees operations and is a key point of contact for accounts, collaborating closely with clients and OEMs across all touchpoints of the media delivery cycle, and managing client relations and stakeholder engagement. The Account Manager also works closely with our internal programming, content operations, and scheduling teams to ensure seamless media processing and delivery.

Attention to detail, excellent communication skills, and the ability to consistently deliver high quality work against tight deadlines are essential for this role.

Primary Responsibilities includes;

- Client Satisfaction – Client Satisfaction and Point of Contact – You will work with the client every day to meet and manage expectations, serving as the focal point for all operational tasks and services. Responsible for ensuring that the airline is appropriately represented within the industry, including content distributors and OEMs.
- Media Scheduling/Operations – Overseeing all content schedules, timelines,



and deliverables to ensure on-time delivery, and creating internal documentation to support operations and scheduling teams with media processing. Coordinating marketing approvals and sourcing relevant assets from studios and distributors.
- OEM and Third-Party Coordination – Communicating with OEMs and using internal and OEM tools to track on time delivery and resolve issues. Following up with third party labs on file delivery and issue resolution.
- Stakeholder Management - Maintaining excellent relationships with clients, distributors, OEMs, and other stakeholders for the implementation of the content life cycle.
- Quality Control - Supporting the team with media troubleshooting, and high-level QC, including onsite rack testing where required. Actively evaluating and improving internal processes to ensure efficiency and client satisfaction.
- Database Management – Updating the internal content management database with accurate details and metadata. Keeping the content library current and up-to-date.
- Client Onboarding – Onboarding new client requirements in collaboration with internal and external stakeholders, including new systems or changes to existing media specs.
- Reporting and Performance – Delivering weekly and monthly reporting on cycle quality performance,



and tracking operational KPIs such as on time delivery, quality, and cycle time to identify opportunities for improvement.
- High Quality Service – We pride ourselves in offering a personalised and dedicated service to our airline & content partners and we need you to be an ambassador for us and the client, including presenting to and servicing our clients to the highest standards.

Who you’ll work with

Stellar is a global business with a close-knit team that works hand in hand across our international locations. We are proud of the inclusive and cooperative company culture we have created together with our team.

We are looking for candidates who share our values and our excitement for inflight entertainment and thrive in a team-oriented and respectful environment that celebrates a hands‑on attitude and each individual’s success.

Desired skills and qualifications

- Strong relationship management skills
- Ability to manage external suppliers and deliverables across international locations and different time zones
- Advanced Microsoft Excel, Airtable and database or content management skills
- A fierce multitasker who can manage strict timelines across multiple concurrent cycles
- A self starter with strong problem solving skills
- Flexible and a quick learner
- High attention to detail, a hands on mentality, and the ability to work well under pressure
- Bachelor's degree in media, communications, business, or a related field, or equivalent experience
- Prior experience in media operations is a plus
- Comfortable tracking and reporting on operational KPIs such as on time delivery, quality, and cycle time

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📌 Account Manager (City of Sydney)
🏢 Stellar Entertainment
📍 City of Sydney