Employment Type: Full-Time Monday - Friday (8am - 5pm) – Part-time hours may be considered.
WA Insurance Builders (WAIB) is one of Western Australia's leading insurance repair and restoration companies. We work with major insurers, brokers, strata managers and homeowners to restore properties following insured events.
About the Role
As a Claims Support Officer, you will be the central point of contact for customers, insurers, project managers, and subcontractors throughout the insurance repair process.
Key Responsibilities
- Assist with claim administration and data entry
- Answer incoming phone calls and direct enquiries
- Schedule appointments and inspections for supervisors
- Coordinate activities between supervisors/project managers, trades and suppliers
- Prepare letters, reports and customer communications
- Manage a small portfolio of insurance building claims from allocation to completion
- Maintain regular communication with homeowners, insurers, brokers and stakeholders
- Maintain accurate records within our claims management systems
- Assist in resolving customer enquiries and issues professionally and efficiently
- Support continuous improvement initiatives and business processes
About You
- Previous experience in insurance, construction, repair management, customer service or administration
- Excellent communication and relationship-building skills
- Strong organisational and time management abilities
- Ability to manage competing priorities in a fast-paced setting
- High attention to detail and accuracy
- Positive attitude and commitment to delivering exceptional customer experiences
How to Apply
If you're excited about the opportunity to grow your career in an ambitious, industry-leading business, apply now!
Please email your resume and cover letter to *******@wainsurancebuilders.com.au
Due to the high volume of applications, only shortlisted candidates will be contacted.
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📌 Claims Support Officer (City of Busselton)
🏢 WA Insurance Builders
📍 City of Busselton
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