Overview

Field engineer . Genetec is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. As the industry leader in IP-based physical security solutions, it's our aim to minimize the unknown. We build resilient, connected solutions that help businesses protect, understand, and enhance the world around them.

Role . We are currently seeking a Field Engineer who will provide remote and on-site professional services to Genetec customers, including remote and in office technical support, system deployment and commissioning, audits, and system assessments and will act as a general liaison between Genetec and its customers.

Responsibilities

- Perform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premises
- Act as a primary technical point of contact for key projects to Genetec's partners
- Develop and maintain a strong relationship with new and existing customers
- Develop and maintain an extensive working knowledge of Genetec's solutions
- Properly document issues encountered in the Genetec trouble ticket system and customer relationship management (CRM) tool
- Ensure timely escalation of critical customer related issues through proper channels
- Ensure timely resolution of customer issues
- Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, and change requests
- Provide reporting as requested by Genetec and the customer

About You / Qualifications

- Degree in Computer Sciences, Electrical Engineering, or equivalent experience
- Experience in customer service,



technical support, and/or project management
- Excellent administration and troubleshooting skills of various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
- Excellent knowledge of networking principles and IP protocols
- Understanding of network storage (SAN, NAS, iSCSI) principles and best practices as well as server virtualization concepts
- "Can do" attitude, able to multitask and an ability to manage priorities
- Strong analytical skills with a desire to constantly learn and evolve at the same pace as the software
- Strong team player while possessing the autonomy to manage your own workload
- Excellent communication skills
- Capacity to travel 30/40% of the time

Technical Assets

- Deployment and troubleshooting of security systems such as:
- CCTV (IP cameras and encoders, video matrices, DVRs, etc.).
- Access control systems (reader, controller, wiring, etc.)
- License plate recognition systems and concepts
- MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications
- C#, Visual Basic, VBScript, PowerShell, or similar technologies

What’s In It For You

- The opportunity to make a difference in an international and diverse work environment
- To be creative and challenge the status quo by bringing new ideas to the table
- To work in an industry-leading global company with flat hierarchies
- A wide range of opportunities to develop professionally and personally

Genetec is an equal opportunity employer. 4.5/5 agreed in an Internal Engagement Survey "People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here."

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📌 Field Engineer (City of Sydney)
🏢 Genetec
📍 City of Sydney