Ballina Byron Islander Resort & Tavola Restaurant Bar – Ballina NSW

Join the team at Ballina Byron Islander Resort as a Front of House Motel Administration. In this casual position, you will be responsible for providing exceptional customer service and supporting the day-to-day operations of the motel. Based in the vibrant West Ballina area of New South Wales, this role is the perfect opportunity for someone looking to build a career in the hospitality and tourism industry.

What you'll be doing

Greeting and assisting guests with check-in and check-out processes

Answering telephone and email inquiries from potential and existing guests

Providing information about the motel's services, local attractions and events

Managing reservations through online booking systems and maintaining accurate guest records and booking information

Managing guest complaints or issues calmly and professionally, notifying management of any incidents, damages or repeat guest issues

Assisting with cash handling and reconciliation, reporting of daily information to management

Communication with other departments to coordinate housekeeping and maintenance tasks as required

Adhering to all motel policies, procedures and safety standards

What we're looking for





Previous experience in a customer service or front office role in the hospitality industry

Excellent communication and interpersonal skills with a friendly and professional manner

Robust organisational and multitasking abilities to handle various responsibilities

Proficiency in using hotel management software and basic computer skills

A flexible and adaptable approach to work, with the ability to work shifts, including weekends and public holidays

What we offer

At Ballina Byron Islander Resort, we are committed to providing a supportive and inclusive work environment. As a casual employee, you will enjoy:

Competitive hourly rates

Opportunities for career development and progression

A friendly and welcoming team culture

Discounts on accommodation and restaurant

Flexible scheduling to accommodate your lifestyle

About us

Ballina Byron Islander Resort is a family-owned motel located in the beautiful West Ballina region of New South Wales. We pride ourselves on providing a warm and comfortable home away from home for our guests. Our commitment to exceptional customer service and creating memorable experiences is at the heart of everything we do.

Additional opportunities to work within the motel include housekeeping, restaurant & bar (RSA Required)

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📌 Front of House Motel Administration (Ballina Shire)
🏢 Ballina Byron Islander Resort & Tavola Restaurant Bar
📍 Ballina Shire