Duty Manager - Canterbury Olympic Ice Rink

Canterbury Olympic Ice Rink – Canterbury NSW

Be part of the return of a Sydney sporting icon

After a multi-year closure and a significant upgrade funded under the NSW Government's WestInvest program, Canterbury Olympic Ice Rink is reopening its doors. Sydney's home of ice sports is back — a full Olympic-size rink with a new roof, a new olympic sized rink, upgraded amenities and a fresh look — and we're building the founding team that will bring it back to life.

We're recruiting several Duty Managers to lead our shifts from day one. You'll be a senior person in the building during your sessions: running the venue, leading the on-shift team, keeping our ice in top condition and making sure every skater — from first-timers to figure skaters, hockey players and speed skaters — has a safe and brilliant experience.

About the role

As Duty Manager, you'll take charge of the safe, smooth and customer-focused operation of the rink during rostered sessions. Reporting to the General Manager, you will:

- Open and close the venue and act as the responsible officer on shift
- Lead and coordinate rostered casual staff across reception, skate hire and rink-side
- Operate the ice resurfacer (Zamboni/Olympia) and maintain the ice to session and competition standard — full training provided
- Set the standard for great customer service on every shift — at reception, skate hire and rink-side
- Set the cultural standard for leadership, integrity and professionalism
- Lead food and beverage operations across the café and kiosk during sessions and events
- Manage events and functions on the day — birthday parties, group visits,



private hire, club sessions and community events
- Oversee skate hire, venue presentation and safety inspections
- Manage point-of-sale operations, cash floats, reconciliations and end-of-day settlements
- Champion a child-safe, welcoming environment for all patrons

The roster rotates across early mornings, evenings, weekends, school holidays and public holidays. With multiple positions available, we can build rosters around a range of availability — so tell us what works for you.

About you

You'll need:

- Demonstrated experience supervising shifts or teams in a customer-facing venue (leisure, aquatic, entertainment, hospitality or sporting facility)
- A genuine passion for great customer service, with strong conflict-resolution skills and sound judgement under pressure
- Food and beverage experience — café, kiosk or similar service environment
- A current NSW Working with Children Check (or ability to obtain before commencing)
- Current First Aid (HLTAID011) and CPR (HLTAID009) certificates, or willingness to obtain before commencing
- Availability across a rotating roster including early mornings, evenings, weekends and holidays
- Competent cash handling and POS experience, plus sound written skills for reports and checklists




- The physical capacity for a hands-on role in a cold setting (manual handling up to 20 kg)

Bonus points for:

- Previous ice rink management or duty management experience
- Experience operating an ice resurfacer or maintaining an ice surface
- Event and function management experience
- Background in an ice rink, aquatic centre or similar recreation facility, including plant monitoring
- Skating ability — figure, hockey or recreational
- A driver licence, warden training, or a Certificate III/IV in Sport and Recreation

No ice experience? No problem. If you're a proven shift leader with great customer instincts, we'll train you on the ice side — including the Zamboni.

What's on offer

- Be part of the founding operational team of a newly upgraded, Olympic-size ice sports facility — and help shape how it runs from day one
- Full training on ice resurfacing, plant monitoring and venue systems
- Permanent part-time or casual arrangements under the Amusement, Events and Recreation Award 2020 (Grade 5) — from $30.38/hr permanent or $37.98/hr casual, with penalty rates for Sundays (150%) and public holidays (250%)
- Uniform and PPE provided
- A genuinely varied role — no two shifts the same — supporting public skating, learn-to-skate, figure skating, ice hockey, speed skating and community events

Canterbury Olympic Ice Rink is a child-safe organisation. All appointments are subject to a current NSW Working with Children Check clearance. We welcome applicants of all backgrounds and encourage applications from our local Canterbury-Bankstown community.

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📌 Duty Manager - Canterbury Olympic Ice Rink (Bankstown)
🏢 Canterbury Olympic Ice Rink
📍 Bankstown