We are a leading cleaning company currently serving over 5,000 clients. We achieved remarkable growth of 30% per annum over the past 5 years, and our projections indicate continued growth of over 300% for the next 10 years.

About the Role

Best Possible Customer Service Role

MUST BE BILINGUAL in KOREAN & ENGLISH

Responsibilities:

Bilingual Communication: Respond to emails and calls, ensuring effective communication between clients and the appropriate teams in both Korean and English.

General Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and maintaining a positive client experience.

Scheduling and Work Allocation: Manage and update work schedules, ensuring tasks are allocated to the appropriate teams efficiently.

Record Keeping and Data Entry: Maintain accurate records and perform data entry tasks,



ensuring information is organized and accessible. - EXCEL, WORD

General Filing: Organize and manage physical and digital files for effective record-keeping.

Basic Bookkeeping and Invoicing (XERO): Assist with basic bookkeeping tasks, including generating invoices using XERO accounting software.

Ad-hoc Duties: Be flexible to take on additional tasks and responsibilities as requested.

After-Hours Availability: Be prepared to respond to messages and emails during after-hours and weekends to stay connected with our clients when needed.

Remote Work Policy: (after reviewing the performance)

After probation period, 1-2 days per week working from home

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📌 Admin & Customer Service (City of Sydney)
🏢 Timeless
📍 City of Sydney