Vicinity Centres seeks a Guest Experience Supervisor to oversee Chadstone’s Concierge, Valet and Premium Services, leading the team to deliver an exceptional guest experience aligned with Vicinity’s customer service philosophy.
You will manage rosters, training and performance, and escalate guest concerns as the first point of contact. The role requires collaboration with Hotel Chadstone, Operations, Security, Marketing and Retail to ensure a warm, skilled and memorable guest interaction.
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📌 Guest Experience Lead - Concierge & Valet Services (City of Monash)
🏢 Vicinity Centres
📍 City of Monash
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