AIA Health in Australia seeks Customer Experience Consultants to deliver high-quality service across member servicing, contact centre operations, and claims handling. Roles include perm and 6-month contracts, with adaptable working 3 days in office and 2 days WFH.
You will respond to member inquiries, process ancillary claims, update records in HAMBS and e5, and support retention efforts while maintaining SLA compliance.
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📌 Member Experience Consultant - Hybrid (WFH 2 days) (Melbourne)
🏢 Aia
📍 Melbourne