Join a provider making a genuine difference in the lives of people with disability.

Biala Support Services is a respected registered NDIS provider delivering quality Supported Independent Living and Home & Living services across the region. Our work is built on person-centred practice, safeguarding, quality, strong relationships and continuous improvement.

We are seeking a capable and values-driven House Manager to lead the day-to-day operations of a Home & Living service. This role will support a frontline team to deliver safe, consistent and high-quality supports aligned with each participant’s goals, routines and support plans.

About the role

In this role, you will:

- Lead the daily operations of a Home & Living / SIL service.
- Supervise, coach and support Disability Support Workers.
- Promote person-centred, rights-based and active support practices.
- Ensure support plans, routines, health plans and risk controls are followed.
- Maintain quality documentation, including progress notes, incident records and participant records.
- Work closely with participants, families, allied health professionals and internal teams.
- Identify and elevate safeguarding, risk, practice or performance concerns.
- Support staff onboarding, mentoring, quality improvement and continuous improvement.

About you

We are looking for someone with:

- Experience in disability, NDIS, SIL,



Home & Living or complex support environments.
- Experience leading or supporting frontline teams.
- Knowledge of the NDIS Practice Standards and NDIS Code of Conduct.
- Strong communication, relationship-building and documentation skills.
- Sound judgement, emotional maturity and the ability to manage confidential information professionally.
- Confidence using digital systems for participant records, communication, rostering and reporting.
- Experience in positive behaviour support, active support, medication support, restrictive practice governance or participant transitions will be highly regarded.

What we offer

- A meaningful leadership role with genuine impact.
- Supportive and values-driven local team.
- Ongoing training and professional development.
- Great salary packaging.
- Internal recognition program and wellbeing initiatives.

The successful applicant will need to hold, or be willing to obtain:

- NDIS Worker Screening Check.
- Working With Children Check.
- Current First Aid and CPR.
- Current full driver licence and access to a reliable vehicle.
- Right to work in Australia.
- Completion of NDIS commission modules.
- Two skilled referees, including a current or previous supervisor.

The role may include rostered on-call arrangements and site-based or after-hours responses as reasonably required.

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📌 House Manager - Home & Living Practice (Ballina Shire)
🏢 Biala Support Services
📍 Ballina Shire