Administrative Assistant & Patient Care Coordinator

Permanent Part-Time | Monday, Tuesday & Wednesday

At Smile Specialists Suite, we are a specialist periodontal and dental implant practice committed to providing exceptional clinical care with an outstanding patient experience.

Our patients often come to us feeling anxious or overwhelmed. From their very first phone call through to the completion of treatment, our team is dedicated to making them feel informed, supported and genuinely cared for.

We're looking for an organised, compassionate and proactive Administrative Assistant & Patient Care Coordinator who enjoys building relationships with people and thrives in a busy, fast-paced setting.

If you love creating exceptional customer experiences and take pride in being highly organised, we'd love to meet you.

What You'll Be Doing

Reception & Administration

- Be the welcoming face and first point of contact for our patients.

- Answer incoming calls and respond to enquiries professionally and warmly.

- Manage patient appointments, confirmations and recalls.

- Prepare new patient files, referrals and radiographs.

- Prepare and proofread specialist reports and correspondence.

- Coordinate record transfers and referrals.

- Order and manage practice supplies.

- Support the smooth day-to-day operation of the practice.

Patient Care Coordination

- Guide patients through their treatment journey from consultation to completion.

- Discuss treatment fees, payment options and organise deposits.

- Coordinate surgeries, including consent forms,



sedation prescriptions and pre-operative information.

- Arrange imaging appointments (CT/CBCT) and follow-up consultations.

- Provide outstanding follow-up care, answering patient questions and ensuring they feel supported throughout treatment.

About You

- Loves helping people and providing exceptional customer service.

- Is confident communicating with a wide variety of patients.

- Has excellent written and verbal communication skills.

- Is highly organised with exceptional attention to detail.

- Can confidently manage multiple priorities.

- Takes initiative and enjoys working independently as well as within a team.

- Remains calm and skilled in a busy environment.

- Has strong computer skills and can quickly learn new software.

Experience

- Previous experience in dental, specialist medical or healthcare administration is highly regarded but not essential.

- Experience with dental practice management software is advantageous.

Why Join Smile Specialists Suite?

We believe great people deserve a great workplace.

You’ll enjoy:

- Working with a friendly, supportive and highly skilled team.

- Being part of a respected specialist practice with an excellent reputation.

- A varied and rewarding role where no two days are the same.

- Ongoing training and professional development.

- A positive workplace culture that values teamwork, respect and excellence.

- The opportunity to genuinely make a difference in patients' lives.

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📌 Administrative Assistant & Patient Care Coordinator (Newcastle City Council)
🏢 Smile Specialists Suite
📍 Newcastle City Council