Mary Mackillop Spirituality Ministry – Norwest NSW

The Congregation of the Sisters of Saint Joseph of the Sacred Heart (SOSJ) has ministered in the areas of faith formation, education and spiritual direction since its foundations in 1866. It established the Spirituality Ministry of the Sisters of Saint Joseph (the “Spirituality Ministry”) in 1977 as a company limited by guarantee and its mission statement is:

In the spirit of Saint Mary MacKillop, the Spirituality Ministry of the Sisters of Saint Joseph serves groups and individuals seeking a place that nourishes “spirit” offering spiritual refreshment, renewal, quiet, beauty, peace, relaxation.

The SOSJ has committed to a “whole of ministry” framework, which offers new and exciting possibilities. The “whole of ministry” approach will breathe recent life into our spirituality and heritage centers and ensure the Josephite ministry in faith formation and spirituality will continue to evolve to meet the changing needs of those we serve.

We value, respect and are committed to the safety of all people. We have a zero tolerance for adult and child abuse or mistreatment. All employees have a responsibility to commit to a culture of safeguarding. This includes completing safeguarding induction training and possibly ongoing safeguarding training.

Basic Role Purpose

The Sales & Administrative Support Officer provides comprehensive support across sales, customer service and administrative functions. This role assists with customer enquiries, RMS data entry, document preparation, coordination of promotional activities and general administrative duties. The position enhances the efficiency of the sales team and contributes to a professional and welcoming environment for all stakeholders.

Key Role Accountabilities

Ethos and Mission

- Uphold the ethos and mission of the Spirituality Ministry.




- Demonstrate commitment to a welcoming and hospitable culture.

Position Responsibilities

1. Sales and Customer Support

- Assist with enquiries and provide information on programs, accommodation and retreat offerings.
- Support the preparation of quotes, proposals and follow-up communications.

2. Administrative Support

- Maintain accurate records, correspondence and filing.
- Assist with RMS data entry and updates.
- Coordinate meeting logistics, minutes and schedules.

3. Operational Support

- Assist in the preparation of promotional materials and communications.
- Support event coordination and guest correspondence.

4. Professional Development

- Evaluating personal and professional performance and seek opportunities for ongoing professional development.
- Evaluating performance of direct reports and ensure that approved personal and professional development activities are undertaken.
- Participating in the performance planning and review process.

5. Work Health and Safety (WHS)

- Follow WHS policies and procedures.
- Report hazards and ensure safe work practices.

6. Safeguarding of Children and Adults at Risk

- Ensuring you comply with the Children and Vulnerable Adult Safeguarding policy and procedures and undertake training as and when required.

7. Key Performance Indicators

- High-quality administrative support delivered consistently.
- Accurate and timely RMS and documentation management.
- Constructive engagement with customers and internal teams.

8. Qualifications and Experience

- Experience in office administration or bookings (minimum of 1 year).
- High level of computer literacy.
- Strong written and verbal communication skills.
- Ability to manage competing priorities.
- Experience within hospitality, bookings or event coordination.
- Incumbents in this position are required to hold a State-based Working With Children Check and National Police Check.

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📌 Sales & Administrative Support Officer (The Hills Shire)
🏢 Mary MacKillop Spirituality Ministry
📍 The Hills Shire