Attic Group is a family-owned Australian home-improvement, residential construction and building-products business with more than 50 years of experience. We provide attic storage, attic ladders, skylights, garage storage and larger home transformation solutions to homeowners, builders and trade customers.

We are seeking an experienced, proactive and highly organised Customer Service, Sales & Marketing Coordinator to join our Sydney head office team in Mascot.

This is an exciting and varied opportunity for someone looking to build their experience across customer service, sales administration and general business operations, within the residential industry.

As one of the first points of contact for our customers, you will play an important role in delivering a positive experience and helping homeowners, builders and trades find the right products and services for their projects.

What you will be doing

- Respond to customer enquiries by phone, email and online channels.
- Provide clear information about our products, services and appointment process.
- Qualify enquiries and book customer appraisals and appointments.
- Support sales consultants with customer information, follow-up and administration.
- Assist with internal sales, prepare quotations and sales invoices as required.Maintain accurate customer and sales opportunity records in the CRM.
- Monitor enquiries and help ensure sales opportunities are followed up promptly.
- Assist with customer communications, reporting and general office administration.
- Support the Melbourne-based Marketing Manager with selected Sydney marketing activities, including local promotions, project content and home shows.

About you





You are an experienced customer service or sales administration professional who is highly organised, reliable and confident dealing with customers.

You will ideally have:

- 3-5 years' experience in customer service, sales administration or sales support.
- Experience in building products, construction or a related industry would be highly regarded.
- Strong organisational skills, with the ability to manage customer enquiries, appointments and follow-up tasks.
- Experience using a CRM or customer database and Microsoft Office.
- Clear and confident telephone and written communication skills.
- Solid attention to detail and accurate record-keeping.
- Sales experience or confidence identifying customer needs and supporting sales opportunities.
- An interest in assisting with promotions, customer communications, events and local marketing activities.
- A proactive, dependable and team-focused approach.

Applicants must have full Australian working rights.

Why join Attic Group?

We are an established home-improvement, construction and building-products business with more than 50 years of experience.

Receive full training across our products, systems and processes.

Build your experience further across customer service, sales administration and general business operations, supported by experienced teams.

Enjoy a varied role across many areas of the business, where your contribution is visible, valued and makes a real difference.

Support homeowners, builders and trade customers with a wide range of projects.

Additional information

This is a full-time, office-based position at our Mascot office.

Occasional Saturday work may be required in the office / showroom, or at home shows.

A generous salary package will be negotiated based on experience.

#J-18808-Ljbffr

📌 Customer Service, Sales & Marketing Coordinator (Bayside Council)
🏢 Attic
📍 Bayside Council