On Course Tours and Travel – Terrey Hills NSW

On Course Tours & Travel
Full-time | Sydney-based | Office + On-the-Road Hybrid

About Us

At On Course Tours , we pride ourselves on creating unforgettable travel experiences for our clients, specialising in group tours tailored to the over-60s community. With more than 35 years of experience, we offer a diverse range of tours — from exciting day trips to extended adventures across Australia and overseas.

We are a family-owned business known for our friendly, professional approach and our deep commitment to quality service. Our team is passionate about making travel accessible, enjoyable, and memorable for every guest.

As part of our growing team, you’ll join a supportive, cooperative environment where your contribution directly helps us deliver extraordinary journeys for our valued travellers.

About the Role

We are seeking a people-focused, highly organised and proactive Group Sales & Tour Account Manager to manage private group relationships in an allocated geographic zone and guide them from first enquiry through to a confirmed, deposit-paid tour. You bring private group tours into the business through proactive sales and new business development, and you are the club's single point of contact throughout — before, during and after the tour.

This role focuses on sales, account management and business development. You retain overall ownership of each tour through final quality review and sign-off before departure.

This is a dynamic role suited to someone who enjoys variety, relationship-building, and managing multiple priorities. You will guide private groups to choose the right itinerary, tailoring options to their needs,



and ensuring a seamless and enjoyable experience.

This role suits someone who is:

Sales focussed and oriented

A natural people person — confident speaking with individuals and presenting to groups

Strong in organisation, attention to detail, time management, and follow-through

Comfortable juggling multiple accounts and shifting priorities

Energised by both sales and creative planning/ delivery

Passionate about the travel industry and motivated by being part of a business that genuinely makes a difference in people’s lives

Key Responsibilities

- Generate new business and develop qualified opportunities through disciplined prospecting and outreach
- Run structured discovery to understand each clients needs, accessibility and interests before proposals
- Prepare tailored draft itineraries and gather all information required for accurate quoting
- Liaise with internal teams to secure accommodation allocations and tour dates; secure pricing sign-off.
- Issue proposals and convert enquiries into confirmed bookings

Booked Tours

- Maintain consistent follow up after confirmation to check passenger numbers
- Maintain regular communication with group organisers on special requests, rooming, mobility and dietary needs, and final numbers
- Request invoices from Accounts at the defined checkpoints




- Hand each tour cleanly to Tour Operations with numbers and dietaries
- Review and sign off the final tour pack, send the driver itinerary, and act as on-road contact during the tour

Relationship Management & Territory Growth

Manage all private group accounts within your assigned geographic zone — including identifying new groups and nurturing key existing relationships

Conduct meetings, presentations, club visits, and proactive outreach

Promote upcoming program tours as well as customised itinerary options

Convert new enquiries into confirmed group bookings

Maintain accurate Salesforce records, follow-ups, and opportunity workflows

Manage your sales pipeline with structured, timely communication

Record all calls, meetings, and updates consistently

What We’re Looking For

Exceptional communication and relationship-building skills

Confidence presenting to groups and conducting outbound calls

Strong organisational skills, attention to detail and the ability to multitask

Comfortable balancing time on the road with office-based planning

Experience in sales, account management, hospitality, events, or travel (advantageous)

Experience with group travel or the over-60s market is a bonus but not essential

Why Join On Course Travel?

Be part of a respected family-owned company with genuine care and strong values

Enjoy a varied role combining field work, customer engagement, and creative itinerary design

Make a meaningful impact helping groups explore Australia and beyond

Opportunities to host and accompany group tours to amazing destinations

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📌 Group Tour Account Manager (Northern Beaches Council)
🏢 On Course Tours and Travel
📍 Northern Beaches Council