Customer Service Officer - Mawson Lakes

Supportive team culture

Dynamic, site-based role where no two days are the same

Opportunities to grow your skills and career

If you're ready to step into a role where no two days are the same, and where you can truly make an impact—we want to hear from you!

About the Role

We're looking for a dynamic and driven Customer Service Officer to join our Interior Systems team at our CSR Mawson Lakes site - a team that's passionate about shaping spaces for life and delivering next-level customer experiences. You'll be at the heart of our customer experience - keeping things moving, solving problems, and delivering excellence every day.

Key Responsibilities

- Deliver exceptional customer service via phone, email, and system channels
- Process customer orders accurately and efficiently (moderate-high complexity)
- Provide product, technical, and sales support across multiple brands
- Proactively manage stock availability, lead times, and order fulfilment issues
- Liaise with logistics to coordinate timely and cost-effective deliveries
- Keep customers informed on order status, delays, and solutions
- Investigate and resolve customer enquiries, complaints, and returns
- Maintain accurate data and reporting within SAP/CRM systems
- Collaborate with sales, operations, and dispatch teams to deliver outcomes
- Contribute to continuous improvement initiatives and process enhancements

What You Bring

- 3-5 years in customer service or call centre roles
- A natural communicator with a professional, customer-first mindset




- Confidence handling complex queries and multiple systems
- Experience with SAP, CRM platforms, and order management processes (advantageous)
- Strong collaboration skills across sales, operations, and logistics
- A proactive attitude and passion for continuous improvement
- Team player mentality with a drive to succeed together

Why Join CSR?

- Collaborative, supportive leadership with an open-door policy.
- Career growth opportunities within a leading national business.
- Strong work-life balance, with a supportive and collaborative team culture.
- Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands
- Supportive and team-oriented culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- Attractive salary and benefits, including access to exclusive discounts and offers.
- Enjoy a dynamic, site-based role where no two days are the same.

Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.

We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

We are committed to creating a safe, respectful, supportive, and inclusive working workplace that enables everyone to feel valued, grow and truly thrive.

We have a strong commitment to workplace health and safety and the wellbeing of our people.

To find out more about us, visit

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📌 Customer Service Officer - Mawson Lakes Sa (Adelaide)
🏢 Csr
📍 Adelaide