Village Manager - Banora Point and Tweed Head South

Southern Cross Care NSW & ACT – Banora Point NSW

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging advantages and the support of an experienced leadership team.

Southern Cross Benefits!

- Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
- Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
- Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
- Discounted private health insurance
- Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
- Ongoing Training and Development
- Linkedin Training - SCC's Senior Leaders and Support Office teamscan access adigital library of over 6000courses
- Referral Bonus Program

The Role

Village Manager-Banora and Tweed Heads South Villages- Part Time- 2 days a week

The Village Manager plays a key role in creating vibrant, inclusive communities where older people can live life to the full. This role ensures the smooth operation of our retirement village,



fostering a welcoming environment that supports independence, wellbeing, and connection.

This position works closely with administration staff and collaborates across SCC’s internal teams including Home Care, Residential Managers, People and Culture, Payroll, and Volunteers. the Village Manager engages with residents, their families, allied health professionals, and local service providers. This role is deeply embedded in the day-to-day life of the village, acting as a central point of contact and coordination for all stakeholders.

Key Responsibilities

- Maintain accurate records and reporting for financial, maintenance, and stakeholder activities.
- Build trusted relationships with residents and families through responsive, respectful communication.
- Maintain high occupancy and positive reputation of the village through effective marketing and engagement.
- Deliver village services within budget, ensuring financial sustainability and transparency.
- Facilitate social activities and community engagement that enhance resident wellbeing.
- Ensure compliance with the Retirement Villages Act and SCC policies, including WHS standards.
- Collaborate effectively with internal teams, especially Home Care, to support resident independence.
- Respond to complaints and concerns promptly and professionally, fostering a culture of continuous improvement.

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📌 Village Manager - Banora Point and Tweed Head South
🏢 Southern Cross Care (NSW & ACT)
📍 Banora Point