Company Description Yamaha Motor Insurance Australia Pty Ltd. is a specialist insurance provider based in Wetherill Park, New South Wales, supporting the Yamaha motor community and broader customers across Australia. The company focuses on delivering tailored insurance products and responsive service to meet the needs of riders and motor enthusiasts. Team members work within a professional, customer-centered environment that values reliability, integrity, and practical problem-solving.

Joining Yamaha Motor Insurance

Australia offers the prospect to contribute to a trusted brand in the motor industry and grow within a supportive, performance-oriented culture.

Role Description The Customer Service and Insurance Team Leader is a full-time, on-site role based in Merrylands, NSW. This role involves leading a customer service and insurance support team, overseeing day-to-day operations, and ensuring consistent, high-quality service delivery.

The Team

Leader will handle escalated customer queries, guide team members in managing policy inquiries, claims support, and general insurance-related questions, and monitor performance metrics to maintain service standards.

Responsibilities include coaching and mentoring staff, scheduling and workload management, implementing process improvements, and collaborating with internal stakeholders to resolve issues efficiently.



The role also requires contributing to customer experience initiatives, ensuring compliance with company policies and regulatory requirements, and providing regular reporting on team performance and customer outcomes.

Qualifications

- Candidates should possess strong customer-focused skills, including Customer Service, Customer Support, and Customer Satisfaction, with experience in delivering consistent, high-quality service.
- Candidates should possess leadership and management capabilities, including Customer Service Management experience and the ability to supervise, coach, and develop a team.
- Candidates should possess excellent Communication skills, both written and verbal, with the ability to handle escalations, explain insurance information clearly, and collaborate with internal stakeholders.
- Experience in insurance, financial services, or a related industry, with knowledge of policy administration and claims processes, is highly beneficial.
- Strong problem-solving, time management, and organizational skills, with the ability to work effectively in a fast-paced, on-site environment.
- Proficiency with customer service software, CRM systems, and basic office applications; familiarity with performance reporting and KPIs is an advantage.
- Relevant vocational training or tertiary qualifications in business, insurance, or a related discipline are desirable.

📌 CUSTOMER SERVICE AND INSURANCE TEAM LEADER (Merrylands)
🏢 Yamaha Motor Insurance Australia
📍 Merrylands