About Us

Let’s go on an adventure together! We’re G Adventures, one of the world’s leading small group travel companies. For the last 35 years we’ve set out to do things differently—no cookie‑cutter tours, no giant buses or cruise ships, and as few selfie sticks as possible. We believe travel changes you, and we’re built on belonging, where bringing your authentic self to work is accepted and celebrated.

About the Role

We are searching for Travel Contact Centre Sales Consultants to join our Brisbane team. Internally known as Global Connection Officers (GCOs), you’ll be a sales catalyst, relationship developer, service zealot, and trainer—all rolled into one. Your mission is to connect with travellers and agency partners, recommending and selling the right trips based on their unique needs.

Responsibilities

- Reach monthly sales targets while driving exceptional customer‑service KPIs.
- Work with speed and efficiency while consistently displaying compassion and care in every interaction.
- Handle any booking issues calmly and with empathy.
- Differentiate your service to provide a uniquely G experience for our travellers.
- Connect with prospective travellers over the phone and via email, asking the right questions to ascertain needs and recommending the right trip.
- Ensure correct booking processes and procedures to minimize risk and reduce error rates.
- Act at all times with the purpose of providing a life‑changing experience.
- Be an integral part of G Adventures’ amazing company culture and live by the Core Values.




- Make meaningful connections with the global team and with travellers.

Qualifications

- Minimum 1 year front‑line sales experience, motivated by revenue targets and service KPIs.
- A love of sales and travel.
- Experience using a GDS system, preferable but not mandatory.
- Superior selling skills and exceptional customer‑service skills.
- Excellent verbal and written communication skills.
- Problem‑solving and complaint‑resolution skills.
- Extensive geographical knowledge and travel experience.
- Flexible and energetic, able to work independently as well as in a team workplace.
- Ability to work varying shifts and weekends as required.
- Comfortable navigating and using a variety of computer systems with speed and efficiency.
- Understanding of, and identification with, G Adventures’ Core Values.
- Enjoy being part of a global team.

Benefits

- Competitive Total Rewards Package, including exclusive travel perks.
- Additional days off, including on your birthday.
- Vacation time for you to recharge.
- Enhanced parental leave.
- Meaningful employee recognition program.
- Learning and growth opportunities.
- Employee resource groups (applicable based on location).

Equal Opportunity Employer

Please note that Artificial Intelligence (AI) is used in the selection or interview process. G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

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📌 Travel Contact Centre Sales Consultant - Brisbane
🏢 G Adventures
📍 Brisbane