Viewix is a Sydney-based social video production agency built for brands that take social seriously. They're not a traditional video house — they're performance marketers who only make video. Everything they produce is designed for platforms, built for performance, and measured on real commercial impact.

Specialising in high-converting Meta ad video and high-performing organic social content, Viewix works with brands ranging from startups to household names — DeLonghi, Clayton Utz, Sydney Zoo, and Transgrid among them. With 1,342+ videos made, 14.2M+ views generated, and 61 five-star reviews, the track record speaks for itself.

What's in It for You

$80,000 base + super + uncapped commission on renewals and upsells

Work directly with the co‑founders of a business on a serious growth trajectory

A portfolio of clients you'll genuinely enjoy — creative brands doing interesting things

Real ownership of accounts from onboarding through to renewal and beyond

Career growth that scales with the business — this is an early seat at a fast‑moving table

A studio‑office in Dulwich Hill that's anything but a standard workplace

About the Role

Viewix has reached a stage of growth where client relationships — and the revenue that flows from them — need dedicated ownership. As Account Manager, you'll take full responsibility for the existing client portfolio: driving renewals, managing the production journey, and identifying opportunities to deepen relationships and grow accounts over time.

Around 60% of the business comes from recurring social media packages on three‑month retainers. The other 40% are bespoke and project‑based clients. You'll own both — maintaining the rhythm of retainer accounts and being proactive about re‑engaging and upselling project clients.

This is a revenue‑generating role. You'll be measured on retention, renewal rates, and account growth — not just client satisfaction. The earning potential is real and uncapped, and the right person will write strong numbers by being consistent,



relationship‑first, and commercially switched on.

Key Responsibilities

- Own a growing portfolio of active Viewix accounts, serving as the primary point of contact for all client communications post‑sale
- Build deep, trusted relationships with clients — from founder‑led businesses through to marketing managers at larger organisations
- Lead the client onboarding process alongside the co‑founder and internal producer, setting clear expectations from day one
- Own the communication flow between clients and the internal production team — clients should never be left chasing updates
- Drive renewal conversations proactively with retainer clients — well ahead of contract end dates
- Identify and convert upsell and cross‑sell opportunities across your portfolio
- Re‑engage bespoke and project clients with timely, relevant outreach to keep Viewix front of mind
- Collaborate closely with the founders on account strategy, flagging risks and opportunities early

Skills & Experience

- Minimum 1–2 years in account management, client success, or a relationship‑focused commercial role
- A proven ability to build genuine client relationships — people trust you, respond to you, and want to keep working with you
- Commercially minded with experience managing renewals, upsells, or revenue targets within a client portfolio
- Excellent written and verbal communication — clear, professional, and warm in equal measure
- Strong organisational skills — you manage multiple accounts simultaneously without things slipping
- Comfortable in a quick‑moving small business workplace where initiative is expected
- Confident using CRM tools to track accounts, log activity, and manage pipeline

You’ll stand out if you have:

- Background in a digital marketing, creative, or media production agency
- Familiarity with social media marketing, Meta advertising, or content strategy
- Experience working directly with business founders or senior marketing stakeholders
- A genuine interest in video, content creation, or the creative industries

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